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For Companies At a Glance
- Tasks: Support and troubleshoot Microsoft Dynamics 365 solutions for clients.
- Company: Join a leading consultancy with a people-centric culture.
- Benefits: Enjoy hybrid working, competitive salary, and industry-leading coaching.
- Why this job: Develop your skills in a supportive environment while making a real impact.
- Qualifications: Understanding of D365 and problem-solving skills are essential.
- Other info: Collaborative team atmosphere with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Role Overview
We have an exciting opportunity for an Associate D365 Support Consultant to join our vibrant team within the Managed Services division. In this role, you will work closely with clients and colleagues to support, troubleshoot, and deliver solutions across the Microsoft Dynamics 365 platform.
This is a hands-on position focused on resolving incidents, delivering small enhancements, and contributing to ongoing projects. It’s an excellent opportunity for someone looking to develop their career in Microsoft D365 and gain exposure to real world solution delivery in a supportive environment.
Responsibilities
- Investigate and resolve D365-related support requests, incidents, and queries, ensuring timely and effective resolution for our clients.
- Deliver configuration changes, customisations, and improvements within D365 and the wider Power Platform ecosystem.
- Work closely with consultants and project teams to assist with solution delivery, testing, and deployment activities.
- Identify recurring issues and recommend opportunities to optimise and improve client solutions.
- Maintain clear documentation of fixes, changes, and procedures, and contribute to team knowledge bases.
- Engage directly with clients in a support capacity, providing clear communication and an excellent service experience.
- Assist with troubleshooting and resolving issues across other Microsoft technologies and services, Windows environments, and related cloud solutions, as required.
About you
- Have a good understanding of Microsoft Dynamics 365, particularly Customer Engagement (CRM), Power Platform (Power Automate, Power Apps, and Dataverse), solution configuration, and integration concepts, with a desire to build deeper expertise.
- Enjoy problem solving and are confident troubleshooting functional and basic technical issues within D365 and related platforms.
- Can manage and deliver changes or enhancements, following best practices.
- Able to communicate clearly and confidently with clients, translating technical information into simple, understandable terms.
- Are eager to learn, develop your skills, and progress your career within the Microsoft D365 ecosystem.
What we look for in our people
- Strong alignment with FSP values and ethos
- Commitment to teamwork, quality and mutual success
- Proactivity with an ability to operate with pace and energy
- Strong communication and interpersonal skills
- Dedication to excellence and quality
Who are FSP?
FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients.
As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.
We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.
We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.
Our commitment to security and quality is reinforced by our ISO27001 and ISO9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified.
Find out more about our accolades here: https://fsp.co/about-fsp/
Why work for FSP?
At FSP, we are committed to providing:
- A collaborative and supportive environment in which you can grow and develop your career
- The tools and opportunity to do work you can be proud of
- A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
- Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
- Industry leading coaching and mentoring
- Competitive salary and an excellent benefits package
Equal and Fair Opportunity
FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.
Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.
We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know.
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Associate D365 Support Consultant employer: FSP Retail Team
Contact Detail:
FSP Retail Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate D365 Support Consultant
✨Tip Number 1
Get to know the Microsoft D365 platform inside out! Familiarise yourself with its features and functionalities, so you can confidently discuss them during interviews. This will show your passion and readiness for the role.
✨Tip Number 2
Practice your problem-solving skills! Think of common issues that users might face with D365 and how you would tackle them. Being able to demonstrate your troubleshooting approach can really impress potential employers.
✨Tip Number 3
Network like a pro! Connect with current employees at FSP or other professionals in the D365 community. Engaging in conversations can give you insider tips and might even lead to referrals!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our vibrant team at FSP.
We think you need these skills to ace Associate D365 Support Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft Dynamics 365 and the Power Platform. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Show Off Your Problem-Solving Skills: Since this role is all about troubleshooting and resolving issues, share examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions.
Keep It Clear and Concise: When writing your application, aim for clarity. Use straightforward language and avoid jargon where possible. We appreciate candidates who can communicate complex ideas simply, just like you would with a client.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at FSP Retail Team
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially Customer Engagement and the Power Platform. Familiarise yourself with common issues and solutions, as well as recent updates or features. This will help you demonstrate your understanding and enthusiasm for the role.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through potential support requests or incidents you might encounter. Practise explaining how you would troubleshoot these issues step-by-step. This shows your problem-solving skills and gives the interviewers confidence in your ability to handle real-world situations.
✨Communicate Clearly and Confidently
Since you'll be engaging directly with clients, it's crucial to convey technical information in a way that's easy to understand. Practise explaining complex concepts in simple terms, and be ready to showcase your communication skills during the interview.
✨Show Your Eagerness to Learn
Express your desire to grow within the Microsoft D365 ecosystem. Share examples of how you've pursued learning opportunities in the past, whether through courses, certifications, or hands-on experience. This will highlight your commitment to personal development and align with the company's values.