Role Overview
We are seeking an experienced User Researcher / Product Designer to join our Change and Adoption team and support the delivery of user centred digital products and services across a portfolio of transformation initiatives. The ideal candidate will work closely with multidisciplinary delivery teams, programme stakeholders and leadership teams to ensure user needs are understood, prioritised and translated into practical, scalable and measurable design outcomes. The successful candidate will bring strong expertise across user research and product design, with the ability to operate effectively in large, complex and regulated environments.
Responsibilities
User Research & Insight
- Plan, conduct and synthesise qualitative and quantitative user research activities.
- Identify user needs, pain points, behaviours and opportunities through interviews, workshops, usability testing, surveys and observational research.
- Translate research findings into actionable insights that inform product, service and operational decisions.
- Develop and maintain research artefacts including personas, journey maps, service blueprints and insight repositories.
Product & UX Design
- Produce wireframes, prototypes, user journeys and interaction flows.
- Collaborate closely with product managers, business analysts, architects and engineering teams to shape solutions from discovery through delivery.
- Apply design standards, accessibility principles and design system components consistently.
UCD Governance
- Support the establishment and embedding of consistent UCD practices across programmes and portfolios.
- Promote user centred thinking and design maturity across stakeholders and delivery teams.
- Contribute to the evolution of reusable frameworks, templates and best practice approaches.
About you
- Advanced expertise in prototyping tools (Figma/ Adobe XD)
- Proven ability to work with clients across industries, understanding business challenges and translating them into impactful design solutions that support digital transformation.
- Experience in mentoring early careers designers, setting design standards, and influencing stakeholders at senior levels.
- Strong organisational skills with a track record of managing multiple high‑stakes projects in fast‑paced organisations.
- Experience working within regulated industries such as energy, utilities, finance or public sector.
What we look for in our people
- Strong alignment with FSP values and ethos
- Commitment to teamwork, quality and mutual success
- Proactivity with an ability to operate with pace and energy
- Strong communication and interpersonal skills
- Dedication to excellence and quality
Who are FSP?
FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients.
As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.
We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.
We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.
Our commitment to security and quality is reinforced by our ISO27001 and ISO9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified. Find out more about our accolades here: https://fsp.co/about-fsp/
Why work for FSP?
At FSP, we are committed to providing:
- A collaborative and supportive environment in which you can grow and develop your career
- The tools and opportunity to do work you can be proud of
- A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
- Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
- Industry leading coaching and mentoring
Equal and Fair Opportunity
FSP is an equal opportunity employer and welcomes applications from all suitably qualified candidates. We assess applicants based on their skills, experience, and potential, without regard to age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief, or any other protected characteristic.
Please note that visa sponsorship is available for some roles, subject to eligibility and business requirements.
Research indicates that individuals from underrepresented groups may be less likely to apply where they feel they do not meet every requirement, or where there is uncertainty about who a role is intended for. If you are interested in a role with us but are concerned that you may not meet all the criteria, we encourage you to apply. You may be a strong candidate for this role or for other opportunities within FSP.
We are committed to providing a fair and inclusive recruitment process. If you require any reasonable adjustments to participate fully in an interview or meeting (whether virtual or in person), please let us know.
Contact Details:
FSP Consulting Services Limited Recruitment Team
