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For Companies At a Glance
- Tasks: Support clients with cloud-based solutions and deliver outstanding customer service.
- Company: Join FSP, a leading consultancy in Digital, Security, and AI solutions.
- Benefits: Gain a Level 4 qualification, hybrid working, and industry-leading coaching.
- Why this job: Kickstart your tech career while making a real impact on client success.
- Qualifications: A-levels or equivalent, passion for technology, and strong communication skills.
- Other info: Collaborative environment with excellent growth opportunities and a commitment to diversity.
The predicted salary is between 800 - 1400 £ per month.
We have an exciting opportunity for an Apprentice Service Desk Analyst to join our Secure Managed Services team. In this role you will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help our customers become more successful. This is an ideal role for people who are passionate about creatively solving problems and delivering outstanding customer service.
The Apprenticeship Scheme
- Gain a nationally recognised qualification in applications support (Level 4 Apprenticeship Standard)
- Learn on the job alongside receiving external training and coaching.
- Develop experience across multiple projects, clients, and sectors.
- Broaden your understanding across key application support specialisms, such as:
- Provide advice, training, and support on technology applications
- Roll out upgrades and new technologies internally and with customers
- Provide change management support
- Assist with planning of IT projects
Responsibilities
- Work as part of the wider FSP Secure Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients.
- Support and manage Incidents and Service Requests.
- Produce technical, and 'end-user friendly' knowledge, guidance & documentation.
- Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients.
- Contribute to initiatives and share knowledge as part of the FSP technical community.
- Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some bespoke applications.
About you
- A-levels or equivalent (must have a level 2 in both English & Maths)
- Passion for technology and driven to keep up to date with new and evolving technologies
- Able to communicate technical concepts to non-technical people
- A passion and dedication to learn
- Possess analytical skills, and capable of researching resolutions for new and unknown technical issues.
- Have lived in the UK or EEA for the past 3 years.
What we look for in our people
- Strong alignment with FSP values and ethos
- Commitment to teamwork, quality and mutual success
- Proactivity with an ability to operate with pace and energy
- Strong communication and interpersonal skills
- Dedication to excellence and quality
Who are FSP?
FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients.
As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.
We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.
We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.
Our commitment to security and quality is reinforced by our ISO27001 and ISO9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified.
Why work for FSP?
- A collaborative and supportive environment in which you can grow and develop your career
- The tools and opportunity to do work you can be proud of
- A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
- Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
- Industry leading coaching and mentoring
- Competitive salary and an excellent benefits package
Equal and Fair Opportunity
FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.
Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.
We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know.
Location: Reading, Berkshire
Department: FSP Academy
Employment Type: Full-Time
Minimum Experience: Entry-level
Apprentice Service Desk Analyst in Reading employer: FSP Consulting Services Limited
Contact Detail:
FSP Consulting Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Service Desk Analyst in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FSP and their values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your passion for technology and problem-solving.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them. Whether it’s a tech project or a customer service role, highlight how these experiences have prepared you for the Apprentice Service Desk Analyst position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Apprentice Service Desk Analyst in Reading
Some tips for your application 🫡
Show Your Passion for Technology: Let us see your enthusiasm for tech! In your application, mention any projects or experiences that highlight your love for technology and problem-solving. We want to know what drives you!
Tailor Your Application: Make sure to customise your application to fit the Apprentice Service Desk Analyst role. Highlight relevant skills and experiences that align with the job description. This shows us you’ve done your homework and are genuinely interested.
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language to explain your experiences and skills, especially when discussing technical concepts. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FSP Consulting Services Limited
✨Know Your Tech
Make sure you brush up on the Microsoft suite of services, especially Microsoft 365 and Azure. Being able to discuss these technologies confidently will show your passion for tech and your readiness to support clients effectively.
✨Practice Problem-Solving
Since this role is all about creatively solving problems, think of examples from your past experiences where you've tackled challenges. Be ready to share how you approached these issues and what the outcomes were.
✨Communicate Clearly
You’ll need to explain technical concepts to non-technical people, so practice simplifying complex ideas. Use clear, straightforward language in your responses during the interview to demonstrate your communication skills.
✨Show Your Enthusiasm
Let your passion for learning and technology shine through. Talk about any recent tech trends or developments that excite you, and express your eagerness to grow within the role and contribute to the team.