At a Glance
- Tasks: Lead and deliver high-quality events strategy, managing a dedicated team.
- Company: Join FSB, a forward-thinking organisation committed to inclusivity and excellence.
- Benefits: Enjoy 26 days holiday, health cash plan, and flexible benefits.
- Other info: Work from home with occasional travel; excellent career growth opportunities.
- Why this job: Make a real impact in the events industry while supporting small businesses.
- Qualifications: Proven experience in event strategy and team management required.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for an experienced and driven Head of Events - Delivery & Systems to lead the successful delivery of FSBs events strategy. This is a key leadership role with end-to-end responsibility for our online events and webinars, while also overseeing support for local in‑person events through a dedicated team of Event Co‑coordinators. You will play a critical part in ensuring high‑quality event delivery, driving engagement, and maximising commercial opportunities.
Key Responsibilities
- Lead the delivery of FSBs events strategy, ensuring alignment with organisational goals
- Manage and develop a team of Event Co‑coordinators to achieve objectives and KPIs
- Oversee all online events and webinar delivery, ensuring a seamless user experience
- Manage and optimise the events software platform, resolving issues and working with IT on developments
- Collaborate with internal teams and external stakeholders, including sponsors and partners
- Support the delivery of in‑person events alongside field teams
- Develop and maintain event policies, guidance, GDPR compliance and customer processes
- Maximise income generation, lead generation and member retention through events
- Handle event‑related enquiries and complaints with a focus on excellent customer service
- Monitor, analyse and report on event performance and KPIs
- Manage budgets in line with departmental requirements
About You
You are a strategic thinker with strong leadership capability and a passion for delivering high‑quality events and customer experiences.
Essential experience and skills
- Proven experience delivering an events strategy at a strategic level, including KPI management
- Experience managing remote teams effectively
- Strong background in online events platforms and systems management
- Experience supporting and delivering in‑person events
- Competence in management information systems and Microsoft Office
- Experience handling customer enquiries and resolving complaints
- Ability to create engaging event marketing content for digital and local channels
- Strong organisational skills with the ability to manage multiple priorities and deadlines
- Event management or CMI qualification/training
- Experience working in a remote or home‑based environment
- Understanding of the challenges and needs of small businesses
Personal Attributes
- Excellent communication and relationship‑building skills
- Collaborative leadership style with the ability to influence across teams
- Proactive, solutions‑focused approach
- High standards and a passion for delivering excellence
- Flexible and adaptable mindset
Additional Requirements
- Willingness to travel across the UK, including occasional evenings and weekends.
- Full UK driving licence and access to a suitable vehicle for business use.
- A suitable home office environment aligned to the needs of the role.
- This role involves working from the Blackpool office two days per week.
What We Offer
- 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot
- Annual Flex Pot to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership
- Health cash plan to claim back numerous benefits, including toward dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing
- Critical illness and income protection insurance
- Enhanced Maternity and Paternity Pay
- Access to an employee assistance programme and mental health first aiders
*Applicable on completion of probationary period and subject to terms
As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department.
Head of Events - Delivery & Systems employer: FSB UK
At FSB, we pride ourselves on being an exceptional employer that values leadership, innovation, and employee well-being. Our collaborative work culture fosters professional growth through comprehensive training and development opportunities, while our generous benefits package, including flexible holiday options and health cash plans, ensures a supportive environment for all staff. Located in Blackpool, this role offers the unique advantage of a vibrant community atmosphere, making it an ideal place for those passionate about delivering high-quality events and enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Events - Delivery & Systems
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend webinars, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio of your past events, highlighting your role in their success. Use visuals and metrics to demonstrate how you’ve driven engagement and maximised opportunities. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by researching the company’s events strategy. Understand their goals and think about how your experience aligns with their needs. Bring fresh ideas to the table that could enhance their event delivery – they’ll love your proactive approach!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows your enthusiasm and keeps you top of mind as they make their decision.
We think you need these skills to ace Head of Events - Delivery & Systems
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in delivering event strategies. We want to see how your skills align with our goals, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills:As a Head of Events, leadership is key! Share examples of how you've managed teams effectively, especially in remote settings. We love seeing proactive leaders who can inspire and drive their teams towards success.
Highlight Your Technical Know-How:Since this role involves managing online events platforms, make sure to mention your experience with event software and systems management. We’re keen to know how you’ve optimised these tools for better event delivery.
Engage with Us Online:We encourage you to apply through our website for a smoother process. Plus, it’s a great way to get familiar with our brand and values before you even step into the interview!
How to prepare for a job interview at FSB UK
✨Know Your Events Strategy
Before the interview, make sure you thoroughly understand the events strategy of the company. Familiarise yourself with their past events and how they align with organisational goals. This will help you demonstrate your strategic thinking and show that you're ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past, especially remote teams. Highlight your collaborative leadership style and how you've influenced cross-functional teams to achieve objectives and KPIs.
✨Be Ready to Discuss Tech Savvy
Since this role involves managing online events platforms, brush up on your knowledge of event software and systems management. Be prepared to discuss any relevant experience you have with these tools and how you've optimised them for better user experiences.
✨Engage with Customer Service Scenarios
Think of specific instances where you've handled customer enquiries or complaints effectively. This is crucial for the role, so be ready to share how you prioritised excellent customer service while resolving issues.
