Head of Events and Delivery Systems

This is a key leadership role with end-to-end responsibility for our online events and webinars, while also overseeing support for local in-person events through a dedicated team of Event Co-ordinators supporting online and local in-person delivery.

Hours: Full time

Salary: £51,545 plus competitive benefits

Location: Blackpool Head Office or primarily home-based, with occasional travel to the Blackpool office as and when required

Status: Permanent

Closing Date: 12 July 2026

You will play a critical part in ensuring high-quality event delivery, driving engagement, and maximising commercial opportunities.

• Lead the delivery of FSB’s events strategy, ensuring alignment with organisational goals
• Manage and develop a team of Event Co-ordinators to deliver against KPIs and performance targets
• Oversee all online events and webinar delivery, ensuring a seamless and engaging experience from start to finish
• Manage and optimise the events software platform, working closely with IT to continuously improve performance and functionality.
• Build strong relationships with internal teams, sponsors and external partners to maximise delivery and impact.
• Support the high-quality delivery of in-person events alongside field teams
• Develop and maintain event policies, guidance, GDPR compliance and customer processes
• Drive income generation, lead generation and member retention through the events programme.
• Handle event-related enquiries and complaints with a focus on excellent customer service
• Monitor performance, analyse insights and use data to continuously improve outcomes
• Manage budgets in line with departmental requirements

You combine strategic thinking with strong operational leadership and have a passion for delivering high-quality events and exceptional customer experiences.

• Proven experience leading and delivering an events strategy at a strategic level, including KPI management
• Experience managing and motivating remote teams effectively
• Strong background in digital events platforms and systems management
• Experience delivering or supporting both online and in-person events
• Excellent communication and stakeholder management skills
• Experience handling customer enquiries and resolving complaints
• Ability to create engaging event marketing content for digital and local channels
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Competence in management information systems and Microsoft Office

• Event management or leadership qualification
• Experience working in a remote or home-based environment
• Understanding of the needs and challenges faced by small businesses

• Excellent communication and relationship-building skills
• Collaborative leadership style with the ability to influence across teams
• Proactive, solutions-focused approach
• High standards and a passion for delivering excellence
• Flexible and adaptable mindset

• Willingness to travel across the UK, including occasional evenings and weekends
• Full UK driving licence and access to a suitable vehicle for business use
• A suitable home office environment aligned to the needs of the role

At FSB, you’ll be part of a purpose-driven organisation making a real difference to small businesses across the UK. We offer a supportive and flexible working environment where your ideas and leadership will have a tangible impact.

• 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot
• Annual Flex Pot to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership
• Health cash plan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing)
• Critical illness and income protection insurance
• Enhanced Maternity and Paternity Pay
• Access to an employee assistance programme and mental health first aiders
• Group Personal Pension (GPP) applicable on completion of probationary period and subject to terms

All applications to be received by 12 July 2026. Any applications received after this date will be held on file for a maximum of 6 months and reviewed if the first round of applicants are unsuccessful. To apply for this role please email your CV and covering letter detailing how you meet the essential criteria to HR.Recruitment@fsb.org.uk.

All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK. As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department at hr.recruitment@fsb.org.uk. Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and shortlisted for interview you will be contacted by email.