At a Glance
- Tasks: Coordinate events, manage office operations, and engage with members and stakeholders.
- Company: Join FSB, a dynamic organisation committed to supporting businesses in Scotland.
- Benefits: Enjoy 26 days holiday, health cash plan, and flexible benefits options.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be the face of FSB and make a real impact in your community.
- Qualifications: Strong admin skills, customer service experience, and good IT knowledge required.
The predicted salary is between 27713 - 27713 £ per year.
Hours: Full time
Salary: £27,713 plus competitive benefits package
Location: Glasgow
Status: Permanent
Closing Date: 16 July 2026
What will you do?
The role is varied across four main workstreams: Frontline external support, internal support, events and communication.
The Successful Candidate Will (but Not Limited To):
- Be the first point of contact / face of FSB to members and external stakeholders contacting the Scotland Team.
- Be responsible for the management of the Scotland Office, including meeting room and diary management, and day-to-day running of the office.
- Provide general administrative support for the Scotland team (office and field), and secretarial support to the Scotland Volunteer Council of Members.
- Support the planning and delivery of events, liaising with venues, speakers, suppliers and internal stakeholders to manage bookings and logistics.
- Support the growth of FSB Scotland's social media presence by creating and scheduling engaging content, interacting with followers, and responding to messages and comments.
- Support the Communications and External Affairs Manager and Engagement Managers in delivering communications strategies and campaigns.
- Identify emerging opportunities for FSB across the pillars of commercial, membership, advocacy and media.
Who are we looking for?
- Experience of managing and delivering administration support and working in a customer supporting role.
- Good telephone manner with the ability to carry out customer service calls to a high standard.
- Confident in working in a role without close supervision and able to use own initiative as appropriate.
- Good all-round knowledge of managing and delivering administration support.
- Good knowledge of IT applications including Microsoft Teams, Word, Excel, Outlook, databases and social media platforms.
- Excellent verbal and written communications skills and strong relationship building and interpersonal skills.
- Ability to plan, organise and prioritise workload to meet deadlines and enable the smooth coordination of activities.
Essential Qualifications:
- GCSE Grade 4 or equivalent in English Language and Maths.
Benefits:
- 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot.
- Annual Flex Pot to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership.
- Health cash plan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing).
- Critical illness and income protection insurance.
- Enhanced Maternity and Paternity Pay.
- Access to an employee assistance programme and mental health first aiders.
- Group Personal Pension (GPP). Applicable on completion of probationary period and subject to terms.
As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department.
Engagement Co-ordinator in Glasgow employer: FSB Phillip Pratley-Smith
At FSB, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our employees to make a real impact on small businesses. Located in Blackpool, our team enjoys flexible working arrangements, comprehensive benefits including a health cash plan and generous holiday allowance, as well as ample opportunities for professional growth and development within a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Co-ordinator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FSB Phillip Pratley-Smith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FSB Phillip Pratley-Smith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Engagement Co-ordinator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FSB Phillip Pratley-Smith:Your cover letter is your chance to shine! Tell us why you want to work at FSB Phillip Pratley-Smith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FSB Phillip Pratley-Smith!
How to prepare for a job interview at FSB Phillip Pratley-Smith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
