Service Innovation - Customer Operations Assistant

Service Innovation – Customer Operations Assistant Location: Buckinghamshire/4 times in office per month Our growing client is looking for a Service Innovation Assistant to join their team. The successful candidate will provide high-quality customer service and administrative support across a range of operational activities. You'll help maintain accurate records, support communication with stakeholders, and ensure smooth delivery of services by following established processes and procedures. Responsibilities: • Deliver excellent customer service through phone, email, web, and post • Maintain accurate records in databases and paper files • Coordinate schedules with assessors and panel members • Ensure timely completion of administrative tasks • Support internal teams with operational and service delivery needs • Archive documentation in line with retention policies • Follow compliance standards including data protection and PCI requirements Skills and Requirements: • Experience in customer service with strong communication skills • Solid knowledge of service processes and quality standards • Proficiency in Microsoft Office and database systems • Great attention to detail and ability to meet deadlines • Team player with a proactive, solution-focused mindset • Understanding of data protection and compliance best practices Benefits: • 25 days holiday + Bank Holidays. • Private healthcare and dental cover is available after completion of probationary period. • Pension scheme. • Life assurance at four times the salary. • Salary sacrifice schemes. • Free parking on site. • One paid volunteering day per year. • Hybrid/flexible working options are available dependent on job role FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions