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- Tasks: Provide top-notch customer service and support operational activities.
- Company: Join a growing client focused on innovation and quality service.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible working options.
- Why this job: Be part of a dynamic team making a real impact in customer operations.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is an 18-month contract with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Buckinghamshire/4 times in office per month
Our growing client is looking for a Service Innovation Assistant to join their team on a full time 18 month contract basis. The successful candidate will provide high-quality customer service and administrative support across a range of operational activities. You'll help maintain accurate records, support communication with stakeholders, and ensure smooth delivery of services by following established processes and procedures.
Responsibilities:
- Deliver excellent customer service through phone, email, web, and post
- Maintain accurate records in databases and paper files
- Coordinate schedules with assessors and panel members
- Ensure timely completion of administrative tasks
- Support internal teams with operational and service delivery needs
- Archive documentation in line with retention policies
- Follow compliance standards including data protection and PCI requirements
Skills and Requirements:
- Experience in customer service with strong communication skills
- Solid knowledge of service processes and quality standards
- Proficiency in Microsoft Office and database systems
- Great attention to detail and ability to meet deadlines
- Team player with a proactive, solution-focused mindset
- Understanding of data protection and compliance best practices
Benefits:
- 25 days holiday + Bank Holidays.
- Private healthcare and dental cover is available after completion of probationary period.
- Pension scheme.
- Life assurance at four times the salary.
- Salary sacrifice schemes.
- Free parking on site.
- One paid volunteering day per year.
- Hybrid/flexible working options are available dependent on job role.
Service Innovation - Customer Operations Assistant - 18 Month Contract employer: FS1 Recruitment
Contact Detail:
FS1 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Innovation - Customer Operations Assistant - 18 Month Contract
✨Tip Number 1
Familiarise yourself with the company's service processes and quality standards. Understanding their specific operational needs will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in communication. Since this role involves delivering excellent service through various channels, being able to articulate your approach to customer interactions can set you apart.
✨Tip Number 3
Showcase your proficiency in Microsoft Office and database systems. If you have experience with specific tools or software that align with the job requirements, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 4
Highlight your attention to detail and ability to meet deadlines. Prepare examples from your previous work where you successfully managed multiple tasks while maintaining accuracy, as this is crucial for the role.
We think you need these skills to ace Service Innovation - Customer Operations Assistant - 18 Month Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative support. Use keywords from the job description, such as 'excellent customer service', 'attention to detail', and 'proficiency in Microsoft Office'.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Service Innovation Assistant role. Mention specific examples of how you've delivered excellent customer service in the past.
Highlight Relevant Skills: In your application, emphasise your knowledge of service processes, compliance standards, and any experience with database systems. This will demonstrate your understanding of the requirements for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at FS1 Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering excellent customer service, be prepared to share specific examples of how you've handled customer interactions in the past. Highlight your communication skills and any positive outcomes from those experiences.
✨Demonstrate Attention to Detail
This position requires maintaining accurate records and completing administrative tasks on time. During the interview, mention instances where your attention to detail made a difference, whether in previous jobs or projects.
✨Familiarise Yourself with Compliance Standards
Understanding data protection and compliance is crucial for this role. Brush up on relevant regulations and be ready to discuss how you have adhered to compliance standards in your previous roles.
✨Emphasise Teamwork and Proactivity
The job requires a team player with a proactive mindset. Share examples of how you've collaborated with others to achieve goals and how you've taken initiative to solve problems in your past work experiences.
