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For Companies At a Glance
- Tasks: Engage with customers via calls, emails, and chats while handling dynamic tasks.
- Company: Join a supportive team at a leading recruitment agency.
- Benefits: Enjoy hybrid working, flexible hours, and training opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Perfect for those seeking a varied role with growth potential.
Our client is currently seeking a Customer Care Agent to join their team on a part-time basis. The Customer Care Agent will be required to address customer queries via phone calls, emails, and chats, alongside various hands-on tasks that make the role more dynamic than a typical contact centre position. Key Responsibilities: * Responding to customer queries through chat, email, and phone calls. * Assisting at conferences and events. * Handling claims and returns. * Sending out certificates and incentive gifts. * Booking in post and parcels for collection. * Participating in ad hoc projects and testing new systems and processes. Key Skills and Experience: * Proven experience in customer service, including handling calls, chats, and emails. * Strong written and verbal communication skills. * Ability to multitask effectively in a busy environment. * Proficiency in computer skills, including Outlook, Word, and Excel. * Fluency in English and excellent teamwork skills. * Eligible to work in the UK. Company Benefits: * Hybrid working model: 3 days in the office, 2 days from home. * Initial training provided in the office for 3 weeks. * Flexible training hours between 9:30–4:30 * A supportive and collaborative team environment. * Opportunities for occasional extra hours during peak periods and holiday cover. * Engaging and varied role with hands-on tasks beyond customer interactions. FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing, and Creative fields for permanent, freelance, and contract positions
Customer Care Agent employer: FS1 Recruitment
Contact Detail:
FS1 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your experience effectively during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking insightful questions shows your enthusiasm for the role and helps you determine if the company is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process! We’re here to support you every step of the way, so don’t hesitate to reach out if you need any help or have questions about the application process.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your skills match up with what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about customer care, highlight your experience in handling queries via phone, email, and chat. We love seeing examples of how you've gone above and beyond for customers in the past!
Keep It Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate a well-structured application that gets straight to the heart of your experience and skills without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FS1 Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Agent. Familiarise yourself with how to handle customer queries via phone, email, and chat. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are key for this role, prepare examples from your past experiences where you've successfully resolved customer issues. Practise articulating these scenarios clearly, as it will highlight your ability to communicate effectively during the interview.
✨Demonstrate Multitasking Abilities
The job requires multitasking in a busy environment, so be ready to discuss how you've managed multiple tasks simultaneously in previous roles. You could even mention specific tools or techniques you use to stay organised and efficient, which will impress the interviewer.
✨Emphasise Teamwork and Flexibility
This role involves working in a supportive team environment, so be prepared to talk about your experiences collaborating with others. Highlight any instances where you've adapted to changing situations or taken on extra responsibilities, as this shows your flexibility and commitment to the team's success.
