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For Companies At a Glance
- Tasks: Support customers with optical queries and manage returns daily.
- Company: Join FS1 Recruitment, a leading UK recruitment agency in the sales sector.
- Benefits: Enjoy monthly bonuses, increasing annual leave, staff discounts, and a pension scheme.
- Why this job: Be part of a friendly team while making a real impact in customer service.
- Qualifications: Must have optics knowledge and experience in customer service.
- Other info: Permanent position with opportunities for overtime and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Our reputable client is currently seeking a Customer Service Support Advisor to join their friendly team on a permanent basis. The successful candidate will come from a customer service background and is required to have experience within the optical industry. Key Responsibilities: Provide technical support to customers and internal teams regarding optical queries. Oversee day to day running of customer returns. Receiving and processing optical orders from customers by telephone, fax, post or e-mail. Dealing with customers’ enquiries about products, pricing, availability, promotions and account balances. Key Skills and Experience: Have practical knowledge of optics (essential). Have relevant and demonstrable experience in a Customer Service environment. Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product/customer databases. Excellent written and verbal communication skills Benefits: Monthly bonus available on top of basic salary Overtime available Annual leave increasing up to 25 days with length of service plus bank holidays. Staff discount Auto-enrolment pension scheme Life assurance About Us: FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Mark…
Customer Service Support Advisor employer: FS1 Recruitment - Marketing, Digital & Creative Recruitment
Contact Detail:
FS1 Recruitment - Marketing, Digital & Creative Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Advisor
✨Tip Number 1
Make sure to highlight your experience in the optical industry during your conversations. Familiarity with optical products and services will set you apart from other candidates.
✨Tip Number 2
Brush up on your technical support skills. Be prepared to discuss how you've successfully resolved customer queries in the past, especially those related to optics.
✨Tip Number 3
Familiarize yourself with common optical terms and products. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 4
Practice your communication skills. Since excellent verbal and written communication is crucial for this role, consider role-playing customer interactions to build confidence.
We think you need these skills to ace Customer Service Support Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your customer service background and any specific experience you have in the optical industry. Use examples that showcase your ability to handle customer queries effectively.
Showcase Technical Skills: Mention your practical knowledge of optics and your proficiency with Microsoft Office software. Highlight any experience with product/customer databases, as this is crucial for the role.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position. Explain why you are a great fit for the team and how your skills align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially in a customer service role.
How to prepare for a job interview at FS1 Recruitment - Marketing, Digital & Creative Recruitment
✨Show Your Optical Knowledge
Make sure to brush up on your knowledge of optics before the interview. Be prepared to discuss specific optical products and how they work, as this will demonstrate your expertise and suitability for the role.
✨Highlight Customer Service Experience
Prepare examples from your past customer service roles that showcase your ability to handle inquiries and resolve issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Communication Skills
Since excellent written and verbal communication skills are essential, practice articulating your thoughts clearly. You might be asked to explain a complex optical concept, so clarity is key.
✨Familiarize Yourself with Microsoft Office
Ensure you are comfortable using Microsoft Office applications, especially Word and Excel. You may be asked about your experience with these tools, so having specific examples ready can help you stand out.
