At a Glance
- Tasks: Deliver top-notch support to members and enhance their experience with our services.
- Company: Join FS-ISAC, a community-focused organisation that values collaboration and growth.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Work in a dynamic environment with a focus on continuous learning and improvement.
- Why this job: Be the voice of our members and make a real difference in their experience.
- Qualifications: Strong communication skills and a knack for building relationships are essential.
The predicted salary is between 35000 - 45000 £ per year.
OUR CULTURE
At FS-ISAC, how we work matters as much as what we do. We believe in:
- Collaboration – across members, partners, and internal teams.
- Collective success – wins are celebrated as a community.
- Humility & curiosity – staying open, learning continuously.
- Open feedback – role-modeling growth through candid, constructive input.
POSITION SUMMARY
The Membership Specialist, EMEA (Europe, Middle East, and Africa) is a member-facing role responsible for delivering high-quality member experience across FS-ISAC’s programs, platforms, and services. Serving as a primary point of contact for our members, this role ensures timely, accurate, and responsive support while identifying and communicating with member needs internally. The ideal candidate is service-oriented, detail-driven, and effective at managing multiple requests in a fast-paced environment.
ESSENTIAL FUNCTIONS
- Serve as a primary point of contact for member inquiries related to FS-ISAC platforms, programs, and services.
- Respond to and resolve member service requests through the case management queue in a timely and professional manner.
- Ensure members receive requested products, services, and support efficiently and accurately.
- Communicate with member needs, feedback, and trends to internal teams to improve programs and services.
- Provide guidance to members on how to navigate and utilize FS-ISAC tools and resources.
- Monitor and manage service levels to meet response and resolution expectations.
- Support onboarding activities and ongoing member engagement efforts as needed.
- Maintain accurate records of member interactions and case resolutions.
POSITION QUALIFICATIONS
- Strong communication skills with the ability to engage professionally with a global member base.
- Strong relationship-building skills, with the ability to establish trust, engage members proactively, and maintain positive, long-term relationships that support member satisfaction and retention.
- Proven ability to manage multiple priorities and respond effectively in a high-volume environment.
- Detail-oriented with strong organizational and follow-through skills.
- Ability to work independently while collaborating effectively across teams.
- Interest in or basic understanding of cybersecurity or financial services is a plus.
COMPUTER SKILLS
Microsoft Office, SharePoint, SalesForce.
EDUCATION
Bachelor’s degree in a related field preferred.
EXPERIENCE
A minimum of two years of experience in customer-facing, member services, or account support role required.
WORK ENVIRONMENT
This is a hybrid position and must report to London, UK office two days per week. Regardless of the work location, the position requires a professional work environment, and the candidate must be able to meet the physical demands associated with the professional environment. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, or skills required. Responsibilities may be modified or assigned as business needs evolve. All applicants must be authorized to work in the UK without company sponsorship.
Job Status: Full-Time
Reports To: Sr. Director of Member Services
Amount of Travel Required: Less than 5%
Work Location: London, UK (Hybrid)
Work Schedule: Normal Office Hours
Membership Specialist, EMEA employer: FS-ISAC, Inc.
At FS-ISAC, we pride ourselves on fostering a collaborative and inclusive work culture that values collective success and continuous learning. As a Membership Specialist in our London office, you will enjoy a supportive environment that encourages professional growth and offers the opportunity to engage with a diverse global member base. With a focus on open feedback and member satisfaction, you'll be part of a team that celebrates achievements and prioritises meaningful connections.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Specialist, EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FS-ISAC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching FS-ISAC’s culture and values. Think about how your experience aligns with their focus on collaboration and member satisfaction. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your communication skills! Since this role is all about engaging with members, try mock interviews with friends or family. Get comfortable explaining your past experiences and how they relate to providing top-notch member support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the FS-ISAC community.
We think you need these skills to ace Membership Specialist, EMEA
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application memorable.
Tailor Your Application:Make sure to customise your application for the Membership Specialist role. Highlight your experience in member services and how it aligns with our values of collaboration and collective success. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you the best fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at FS-ISAC, Inc.
✨Know Your Member Services Inside Out
Before the interview, make sure you’re familiar with FS-ISAC’s programs and services. Understand how they support members and be ready to discuss how you can enhance their experience. This shows your genuine interest and readiness to contribute.
✨Showcase Your Communication Skills
As a Membership Specialist, strong communication is key. Prepare examples of how you've effectively engaged with customers or members in the past. Highlight your ability to listen, respond, and build relationships, as this will resonate well with the interviewers.
✨Demonstrate Your Detail-Driven Nature
Be ready to discuss specific instances where your attention to detail made a difference in your previous roles. Whether it was managing multiple requests or ensuring accurate records, showcasing this skill will align perfectly with what they’re looking for.
✨Embrace Curiosity and Humility
FS-ISAC values humility and curiosity. During the interview, express your eagerness to learn and grow within the role. Ask insightful questions about the team and the company culture, showing that you’re not just interested in the job, but also in contributing to the community.
