At a Glance
- Tasks: Deliver top-notch support to members and enhance their experience with our services.
- Company: Join FS-ISAC, a community-focused organisation that values collaboration and growth.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Work in a dynamic environment with a focus on member satisfaction and engagement.
- Why this job: Make a real difference by helping members navigate our platforms and services.
- Qualifications: Strong communication skills and a knack for building relationships are essential.
The predicted salary is between 30000 - 40000 £ per year.
OUR CULTURE
At FS-ISAC, how we work matters as much as what we do. We believe in:
- Collaboration – across members, partners, and internal teams.
- Collective success – wins are celebrated as a community.
- Humility & curiosity – staying open, learning continuously.
- Open feedback – role-modeling growth through candid, constructive input.
POSITION SUMMARY
The Membership Specialist, EMEA (Europe, Middle East, and Africa) is a member-facing role responsible for delivering high-quality member experience across FS-ISAC’s programs, platforms, and services. Serving as a primary point of contact for our members, this role ensures timely, accurate, and responsive support while identifying and communicating with member needs internally. The ideal candidate is service-oriented, detail-driven, and effective at managing multiple requests in a fast-paced environment.
ESSENTIAL FUNCTIONS
- Serve as a primary point of contact for member inquiries related to FS-ISAC platforms, programs, and services.
- Respond to and resolve member service requests through the case management queue in a timely and professional manner.
- Ensure members receive requested products, services, and support efficiently and accurately.
- Communicate with member needs, feedback, and trends to internal teams to improve programs and services.
- Provide guidance to members on how to navigate and utilize FS-ISAC tools and resources.
- Monitor and manage service levels to meet response and resolution expectations.
- Support onboarding activities and ongoing member engagement efforts as needed.
- Maintain accurate records of member interactions and case resolutions.
POSITION QUALIFICATIONS
- Strong communication skills with the ability to engage professionally with a global member base.
- Strong relationship-building skills, with the ability to establish trust, engage members proactively, and maintain positive, long-term relationships that support member satisfaction and retention.
- Proven ability to manage multiple priorities and respond effectively in a high-volume environment.
- Detail-oriented with strong organizational and follow-through skills.
- Ability to work independently while collaborating effectively across teams.
- Interest in or basic understanding of cybersecurity or financial services is a plus.
COMPUTER SKILLS
Microsoft Office, SharePoint, SalesForce.
EDUCATION
Bachelor’s degree in a related field preferred.
EXPERIENCE
A minimum of two years of experience in customer-facing, member services, or account support role required.
WORK ENVIRONMENT
This is a hybrid position and must report to London, UK office two days per week. Regardless of the work location, the position requires a professional work environment, and the candidate must be able to meet the physical demands associated with the professional environment. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, or skills required. Responsibilities may be modified or assigned as business needs evolve. All applicants must be authorized to work in the UK without company sponsorship.
Job Status: Full-Time
Reports To: Sr. Director of Member Services
Amount of Travel Required: Less than 5%
Work Location: London, UK (Hybrid)
Work Schedule: Normal Office Hours
EMEA Member Experience Specialist employer: FS-ISAC, Inc.
At FS-ISAC, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises collective success and continuous learning. As an EMEA Member Experience Specialist based in London, you will enjoy the benefits of a hybrid work environment, opportunities for professional growth, and the chance to make a meaningful impact within the cybersecurity and financial services sectors. Join us to be part of a community that values open feedback and celebrates achievements together.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Member Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FS-ISAC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching FS-ISAC’s culture and values. Think about how your experiences align with their focus on collaboration and member satisfaction. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your communication skills! Since this role is all about engaging with members, try mock interviews with friends or family. Get comfortable explaining complex ideas simply and clearly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and interested.
We think you need these skills to ace EMEA Member Experience Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application memorable.
Tailor Your Application:Make sure to customise your application for the EMEA Member Experience Specialist role. Highlight your relevant experience and skills that align with our culture of collaboration and member engagement. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at FS-ISAC, Inc.
✨Know Your Member Experience
Before the interview, dive deep into FS-ISAC’s member services and programs. Understand their platforms and how they support members. This will help you answer questions confidently and show your genuine interest in enhancing member experience.
✨Showcase Your Communication Skills
Since this role requires strong communication, prepare examples of how you've effectively engaged with customers or members in the past. Think about times when you resolved issues or built relationships, and be ready to share those stories.
✨Demonstrate Your Detail Orientation
Be prepared to discuss how you manage multiple priorities and ensure accuracy in your work. You might want to bring up specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Embrace Curiosity and Feedback
FS-ISAC values humility and continuous learning. Be ready to talk about how you seek feedback and learn from experiences. Show that you're open to growth and eager to improve both personally and for the team.
