At a Glance
- Tasks: Manage IT services across restaurants and ensure smooth operations.
- Company: Franco Manca, a vibrant restaurant chain with a focus on great food and technology.
- Benefits: Up to £60,000 salary, hybrid work, 25 days holiday, and free meals.
- Other info: Exciting career development opportunities in a supportive, inclusive workplace.
- Why this job: Join a growing business and influence IT service delivery in a dynamic environment.
- Qualifications: Experience in IT operations, strong problem-solving skills, and stakeholder management.
The predicted salary is between 45000 - 55000 £ per year.
Location
London Support Office / Hybrid
Salary
- Up to £60,000 + Bonus + Benefits
- Keep Franco Manca Running
At Franco Manca, great food starts with great people, but behind every successful restaurant is reliable technology that keeps our teams connected and our customers happy.
We're looking for an experienced
IT Operations & Service Manager to take ownership of IT service delivery across our nationwide restaurant estate and Support Office.
This is a hands-on role for someone who enjoys solving problems, driving improvements and building strong relationships across the business.
Working closely with the Head of IT, you'll help ensure our restaurants stay operational, our systems remain reliable and our technology partners deliver the service our teams need.
- What You'll Be Doing
- Owning day-to-day IT service delivery across restaurants and the Support Office
- Managing and challenging our Managed Service Provider (MSP) to ensure excellent service standards
- Leading major incident management, escalations and service improvement initiatives
- Supporting restaurant connectivity, networking, Wi-Fi and infrastructure-related issues
- Working with POS, payment and technology vendors to minimise operational disruption
- Managing IT processes including incidents, requests, changes and asset lifecycle management
- Partnering with Operations, HR, Finance and Marketing to understand business needs and priorities
- Developing reporting, governance, documentation and service improvement processes
- Helping shape and grow the IT function as the business evolves
What We're Looking For
You'll likely come from a hospitality, retail, leisure or other multi-site environment and have experience managing IT services in a fast-paced operational business.
You'll also bring
- Strong IT Operations or IT Service Management experience
- Experience managing MSPs and third-party suppliers
- Good knowledge of Microsoft 365, Entra ID and Intune
- Practical networking knowledge including Wi-Fi, switching, firewalls and site connectivity
- Experience managing incidents, escalations and service improvements
- A hands-on, problem-solving approach with the confidence to get involved when issues arise
- Strong stakeholder management and communication skills
- Experience supporting POS and payment systems would be highly advantageous
- An interest in developing into a people leadership role as the team grows
Why Join Us?
This is an exciting opportunity to join a growing business where you'll have genuine influence over how IT services are delivered.
You'll work closely with senior stakeholders, support over 70 restaurants across the UK and play a key role in the future development of our IT function.
- Our Benefits
- Up to £60,000 salary
- Annual bonus scheme
- Hybrid working
- 25 days holiday plus bank holidays
- Pension scheme
- Health cash plan
- Employee Assistance Programme
- Free meals when working
- Team discount across our restaurant brands
- Career development and progression opportunities
- A supportive, people-focused working environment
Franco Manca is proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive environment for all our people.
We welcome applications from everyone and recruit based on skills, experience, and potential.
If you need any adjustments during the application or interview process, please let us know and we’ll be happy to support you.
IT and Operations Manager in London employer: FS Central Team
Franco Manca in Soho, London, is an exceptional employer that prioritises a vibrant work culture and employee development. With a focus on collaboration and support, team members enjoy opportunities for growth through hands-on involvement in various projects and initiatives that enhance operational efficiency. The company values clear communication and organisation, making it an ideal place for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT and Operations Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FS Central Team values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FS Central Team might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FS Central Team!
✨Direct Apply to FS Central Team
Let's not forget to apply directly through the FS Central Team website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT and Operations Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FS Central Team.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FS Central Team. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FS Central Team
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
