Customer Distribution Co-ordinator in Castlereagh

Frylite Solutions is proud to be an IBEC Keep Well Accredited Company and recognised as one of Ireland's Top 100 Companies Leading in Wellbeing in 2025. Frylite Solutions are currently recruiting for a Customer Distribution Co-ordinator to join the team in Lisburn.

Employee Benefits:

• Free Onsite Parking
• Life Assurance
• Company Pension
• Employee Savings Scheme
• Employee Health Cash Plan
• Internal Progression Opportunities
• Learning and Development Support
• Further Education Policy
• Gym membership subsidy
• Well-Being & Social Committee & Events

Hours of Work: Monday to Friday - 38.5 hours per week.

Key Job Duties & Responsibilities:

• Coordinate daily distribution activities by responding to calls and emails from both internal and external stakeholders.
• Resolve and respond to queries by communicating effectively with the wider Distribution and Operations Teams and utilising all IT software available including internal distribution systems and the distribution helpdesk.
• Keep lines of communication open and process followed correctly across the whole Distribution department.
• Upload routes and runs and change or amend any details that may arise when changes are made to the rota, ensuring they are responded to effectively and efficiently with minimal disruption.
• Ensure all routes and runs for Oil, Food Waste and Fryer management are coordinated and communicated with the distribution teams, so that all Distribution teams know what tasks they must complete each day and have the necessary information needed to complete their work to a high standard.
• Compile weekly data to report to SLT and discuss in weekly Commercial/Distribution meeting with the support of the Lisburn Depot Manager.
• Work closely with the Distribution Team and Lisburn Depot Manager to promote the highest level of customer service, identifying and providing solutions to potential issues, demonstrating strong problem-solving skills to respond to a changing and dynamic industry.
• Day to day communication through WhatsApp and phone calls on any issues reported.
• Work alongside the Lisburn Depot Manager to ensure the depot is operationally effective and provide support when required with HR processes and recruitment activity.
• Work closely with other departments within the company to ensure smooth customer onboarding and liaise widely to ensure success within this coordination role.
• Ensure all issues and concerns are raised with the Lisburn Depot Manager.

Essential Criteria:

• A minimum of 12 months experience in a similar Transport/Logistics coordination/administration role.
• Confident using Microsoft Office (Excel, Word and Outlook specifically).
• Previous customer service experience and ability to demonstrate how you can build strong relationships with customers.
• Ability to demonstrate you can work well in a team environment as well as individually to meet set KPIs.
• Good time management skills to prioritise tasks in a fast-paced environment.
• Organisational skills and ability to show high levels of attention to detail in quality of work.
• Written and verbal communication skills.
• Motivated and curious to learn and support your own personal development.
• Ability to demonstrate you have lived Frylite Solutions' values in previous roles: Respect, Relationships, Work Ethic, Success & Excellence.

Desirable Criteria:

• Previous experience using Transport systems would be desirable.

Frylite are an equal opportunities employer and welcome applications from all sections of the community. Frylite Solutions is a drug and alcohol free workplace and all employees are subject to random testing.

Job Type: Full-time

Benefits:

• Company pension
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking

Ability to commute/relocate: Lisburn BT28: reliably commute or plan to relocate before starting work (required)

Experience: Transport/Logistics: 1 year (required)

Work authorisation: United Kingdom (required)

Work Location: In person