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- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues.
- Company: Join a dynamic MSP IT Support company in Hook.
- Benefits: Competitive salary, hands-on experience, and a supportive team environment.
- Why this job: Make a real difference by solving tech problems for users every day.
- Qualifications: 3+ years in IT support with strong troubleshooting skills required.
- Other info: Opportunity for career growth in a fast-paced, tech-driven environment.
The predicted salary is between 32000 - 38000 £ per year.
FryerMiles are delighted to be working with an MSP IT Support company to assist with their recruitment of a 2nd Line Analyst to join their team in Hook. The successful candidate will have strong technical knowledge, a proactive mindset, and a customer-first approach. The successful candidate will be responsible for handling escalations and troubleshooting issues across hardware and software.
Key Responsibilities include:
- Provide technical support to users on Windows and MacOS platforms
- Act as an escalation point for unresolved 1st Line issues
- Support the deployment of software updates and patches
- Manage Intune capabilities such as device compliance, application deployment, and conditional access policies
- Diagnose and resolve issues across multiple endpoints (Windows/macOS) and mobile devices
- Administer data backup/restores
- Maintain and update support documentation
- Confident when liaising with suppliers and customers
- Occasional after-hours support for voice/network changes or M365 rollouts
Requirements:
- Minimum 3 years' experience in a similar IT support role within an established MSP
- Strong analytical and troubleshooting skills with the ability to quickly identify, diagnose, and resolve technical issues
- Strong knowledge of M365 Exchange, Teams, SharePoint, OneDrive
- Strong understanding of TCP, IP, DHCP, DNS, VLANs & Wi-Fi
- Excellent verbal and written communication skills
- Strong organisational skills with the ability to effectively prioritise tasks, manage time efficiently, and adapt to shifting demands in a high-pressure environment
- Strong technical knowledge and hands-on experience with Windows (10/11) and Mac OS
- Proven expertise with MS Office365 Business Apps, MS Azure, and Office365 Admin Centres
- Strong understanding of networking components such as firewalls, switches, and wireless access points (WAP)
L2 IT Support Engineer - Hook, England employer: FryerMiles
Contact Detail:
FryerMiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 IT Support Engineer - Hook, England
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects, troubleshooting successes, and any relevant certifications. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a 2nd Line Analyst. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace L2 IT Support Engineer - Hook, England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical knowledge, especially with Windows, MacOS, and M365, to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've handled escalations or resolved tricky issues in the past to demonstrate your proactive mindset.
Show Off Your Communication Skills: Since excellent communication is key, make sure your application is clear and concise. Use straightforward language and avoid jargon unless it’s relevant to the role. We want to see how well you can articulate your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at FryerMiles
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and MacOS platforms. Be ready to discuss your experience with M365 Exchange, Teams, and other tools mentioned in the job description. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've diagnosed and resolved issues in previous roles. Think about challenging situations you've faced and how you approached them. This will demonstrate your analytical skills and proactive mindset, which are key for this role.
✨Customer-First Mindset
Since the role requires a customer-first approach, be ready to talk about how you've handled customer interactions in the past. Share stories that highlight your communication skills and ability to manage expectations, especially when dealing with escalated issues.
✨Organisational Skills Matter
The job involves managing multiple tasks and priorities, so be prepared to discuss how you stay organised in a high-pressure environment. You might want to mention any tools or methods you use to keep track of your workload and ensure timely responses to support requests.
