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For Companies At a Glance
- Tasks: Provide top-notch IT support for Windows and MacOS, solving problems like a pro.
- Company: Join a leading MSP IT Support company with a focus on teamwork.
- Benefits: Competitive salary, on-site work, and opportunities for growth.
- Why this job: Make a real difference by helping customers and tackling exciting tech challenges.
- Qualifications: Strong technical skills and a knack for problem-solving are a must.
- Other info: Dynamic work environment with plenty of chances to advance your career.
The predicted salary is between 32000 - 38000 £ per year.
A leading MSP IT Support company is seeking a 2nd Line Analyst to join their team in Hook. The successful candidate will have a strong technical background and excellent problem-solving skills to handle escalations and troubleshoot issues.
Responsibilities include:
- Providing technical support on Windows and MacOS
- Managing Intune capabilities
- Maintaining support documentation
A proactive attitude and customer-first approach are essential.
Salary ranges from £32,000 to £38,000 per year, offering an on-site work environment.
2nd Line IT Support Engineer - Windows & macOS (MSP) in Hook employer: FryerMiles
Contact Detail:
FryerMiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer - Windows & macOS (MSP) in Hook
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role focuses on Windows and macOS support, brush up on troubleshooting common issues. Being able to demonstrate your problem-solving skills in real-time can really impress the interviewers.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Ask about their approach to customer support or how they handle escalations.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace 2nd Line IT Support Engineer - Windows & macOS (MSP) in Hook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills, especially with Windows and macOS. We want to see how your experience aligns with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your proactive attitude fits our customer-first approach. Let us know what makes you the perfect fit for our team.
Showcase Relevant Experience: When filling out your application, focus on your previous roles that involved technical support and managing Intune capabilities. We love seeing real examples of how you've tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at FryerMiles
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and macOS systems. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show your strong technical background and problem-solving skills.
✨Showcase Your Customer-First Attitude
Since a customer-first approach is essential for this role, think of examples where you've gone above and beyond for a client. Share stories that highlight your proactive attitude and how you effectively communicated with users to resolve their issues.
✨Familiarise Yourself with Intune
As managing Intune capabilities is part of the job, make sure you understand its features and functionalities. If you have experience with it, be ready to discuss how you've used it in previous roles or how you would approach managing devices using Intune.
✨Prepare Support Documentation Examples
Documentation is key in IT support. Bring along examples of support documentation you've created or maintained in the past. This will demonstrate your attention to detail and your understanding of the importance of clear communication in technical support.
