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For Companies At a Glance
- Tasks: Join our team to troubleshoot and support IT hardware and software issues.
- Company: FryerMiles is a leading national IT services provider focused on employee growth.
- Benefits: Enjoy clear career progression, training opportunities, and a supportive work environment.
- Why this job: This role offers hands-on experience in a dynamic tech environment with real impact.
- Qualifications: ITIL knowledge and MSP experience are essential; technical certifications are a plus.
- Other info: Onsite position in Luton with a salary of £30,000 per year.
The predicted salary is between 24000 - 36000 £ per year.
FryerMiles are delighted to be supporting a national IT Services provider in recruiting an IT Helpdesk Engineer to join their team in Luton. This is a fantastic opportunity for an aspiring IT professional to join an established IT services company that values their employees and offers clear career progression, qualifications and training.
The successful candidate will be competent in troubleshooting technical issues, providing root cause analysis and will be involved in providing hardware support and installations covering PC, Server, networking, Firewalls, Wi-Fi and disaster recovery, while ensuring all service standards are adhered to.
Responsibilities include:
- Providing hardware support and installations covering PC, Server, networking, Firewalls, Wi-Fi and disaster recovery.
- Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V / VMware.
- Complete customer change requests in line with agreed change management process and SLAs.
- Progress and action all assigned tickets and ensure actions are fully documented in PSA tool.
- Escalate tickets where necessary to 2nd/3rd Line support.
- Update and create Knowledge Management documentation.
Requirements:
- ITIL Knowledge.
- MSP Experience.
- Understanding of Hardware, Software, Network and Infrastructure technologies.
- Office 365 support and administration.
- Microsoft Windows 10/11 support and administration.
- Proven experience in a customer facing 1st/2nd line position.
- Technical certifications advantageous (Microsoft / Cisco / AWS / CompTIA).
- Clean driving licence, own car.
MSP IT Helpdesk Engineer employer: FryerMiles Recruitment
Contact Detail:
FryerMiles Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Active Directory, and Microsoft 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Brush up on your ITIL knowledge, as it's a requirement for this position. Consider taking a quick online course or reviewing ITIL principles to demonstrate your commitment to best practices in IT service management.
✨Tip Number 4
Prepare for potential technical questions by practising common troubleshooting scenarios related to hardware and software issues. Being able to articulate your thought process during problem-solving will impress interviewers and show your practical knowledge.
We think you need these skills to ace MSP IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in troubleshooting and hardware installations. Mention any specific technologies you've worked with, such as Windows 10, Active Directory, or AWS.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer service skills and any experience you have in a similar position, focusing on how you can contribute to their team.
Showcase Relevant Certifications: If you have any technical certifications like Microsoft, Cisco, or CompTIA, make sure to include them in your application. This will demonstrate your commitment to professional development and your technical expertise.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at FryerMiles Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with troubleshooting technical issues, especially in areas like Windows 10, Active Directory, and networking. Be prepared to discuss specific examples of problems you've solved in previous roles.
✨Demonstrate Customer Service Excellence
Since this role involves a lot of customer interaction, be ready to share instances where you provided exceptional service. Discuss how you handled difficult situations or resolved conflicts with clients.
✨Familiarise Yourself with ITIL and MSP Concepts
Understanding ITIL principles and having experience in a Managed Service Provider (MSP) environment can set you apart. Brush up on these concepts and be ready to explain how they apply to your work.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about their training programmes, career progression opportunities, or how they handle escalated support tickets.
