Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide on-site IT support and troubleshoot technical issues for customers.
- Company: Award-winning integrated solutions provider with a focus on teamwork.
- Benefits: Competitive salary, opportunities for travel, and professional growth.
- Why this job: Kickstart your IT career and make a real difference in customer support.
- Qualifications: 1-2 years in IT support, CompTIA A+ or Microsoft Certified preferred.
- Other info: Dynamic role with opportunities to learn and grow in a supportive environment.
The predicted salary is between 28000 - 35000 £ per year.
Job Description
IT Support Engineer – Orpington – On-site with occasional travel to customer sites – £28k – £35k
FryerMiles are delighted to be working with an award winning, integrated solutions provider to assist with their recruitment of an On-site L1 & L2 Engineer.
Specific responsibilities include:
- Support customers on-site via email, phone or ticketing system
- Overseeing technical support to other sites where issues can't be resolved remotely
- Acting as the initial point of contact for diagnostics, incident logging and configurations
- Contributing to log all calls via a ticketing system
- Provide out-of-hours support on-site to customers as and when required
- Ability to create reports and document issues whilst escalating when required
- Liaising with senior teams for complex issues and learn the troubleshooting steps for new users
- Allocate complex issues to the relevant teams
Experience/Qualification:
- 1-2 years in a proven background in IT support and managed service delivery
- CompTIA A+, Network A+ or Microsoft Certified
- Experience with remote support tools and ticketing systems
- Proficient in Windows operating systems, Active Directory, Office365 and Networking
- Excellent understanding in troubleshooting hardware, software and networking
- Willing to travel to customer sites as and when needed
- Must hold a full driving licence
IT Support Engineer – Orpington – On-site with occasional travel to customer sites – £28k – £35k
IT Support Engineer employer: FryerMiles Recruitment
Contact Detail:
FryerMiles Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, so grab a mate and do some mock interviews. Focus on common IT support questions and how you’d handle real-life scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This is a great way to stand out from the crowd and give potential employers a taste of what you can do.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your IT support experience and any relevant qualifications. Let’s get you that job!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and managed service delivery. We want to see how your skills match the job description, so don’t be shy about showcasing your CompTIA A+ or Microsoft Certified qualifications!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Engineer role. Mention your experience with ticketing systems and remote support tools, and let us know how you handle troubleshooting.
Show Off Your Communication Skills: As an IT Support Engineer, you'll be the first point of contact for customers. Make sure your application reflects your ability to communicate clearly and effectively, whether it’s through email, phone, or in person.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at FryerMiles Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows operating systems, Active Directory, and Office365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any remote support tools you've used.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll be the first point of contact for customers. Practice explaining complex technical issues in simple terms. Think about examples where you've successfully communicated with non-technical users or resolved conflicts.
✨Familiarise Yourself with Ticketing Systems
Since logging calls and managing incidents is a big part of the role, get comfortable with how ticketing systems work. If you have experience with specific tools, be prepared to discuss how you used them to improve efficiency or customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like a critical system failure or a frustrated customer. Think through your past experiences and be ready to share how you approached similar challenges, focusing on your problem-solving skills and teamwork.
