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For Companies At a Glance
- Tasks: Handle incidents and service requests while providing technical support to clients.
- Company: Join a leading Managed Service Provider in Lancashire with a strong reputation.
- Benefits: Enjoy a competitive salary, onsite work, and opportunities for travel to client sites.
- Why this job: Be part of a dynamic team, enhance your IT skills, and make a real impact.
- Qualifications: Must have a full driving licence and 3 years' experience in IT support.
- Other info: Opportunity for growth with exposure to various technologies and client environments.
The predicted salary is between 22700 - 32000 £ per year.
Job Description
2nd Line Service Desk Engineer – Lancashire – Onsite with travel to customer sites – £27,000 to £32,000 per yearFryerMiles are delighted to be working with a leading MSP in Lancashire to assist with their recruitment of a 2nd Line Service Desk Engineer.The successful candidate will be handling incidents, service requests and planned work. This role will be a full-time position based out of their Lancashire office with occasional travel to client sites.Specific responsibilities include:Manage tickets through to escalation or resolution and escalate unresolved tickets to 3rd Line when required.Support and educate other Service Desk EngineersIT Project delivery supportProviding technical support to clients via the telephone and the ticketing system.Diagnosing and resolving software and hardware faults.Installing, configuring, and supporting desktops and laptops.Attending site to provide support and installations.Educating clients in how to use our supported systems.Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket.Complete 2nd Line Support Engineer ticketsExperience/Qualification:Full Driving LicenseTicket System/Management ExperienceWindows / Mac Operating SystemsActive Directory & Azure ADNetwork Trouble Shooting TCP/IP and general WAN / LANHyper-V & VM-Ware VirtualisationDHCP / DNS KnowledgeSecurity (Anti-Virus, Anti-Spam, Anti-Ransomware)Microsoft Qualifications & CertificationsRMM Software3 years' experience in an IT support discipline and help desk environmentITTL Understanding2nd Line Service Desk Engineer – Lancashire – Onsite with travel to customer sites – £27,000 to £32,000 per yearTPBN1_UKTJ
2nd Line Service Desk Engineer employer: FryerMiles Recruitment
Contact Detail:
FryerMiles Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Azure AD, and network troubleshooting. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared for the role.
✨Tip Number 2
Since this position involves client interaction, practice your communication skills. Be ready to explain technical concepts in simple terms, as you'll need to educate clients on using supported systems effectively.
✨Tip Number 3
Highlight any experience you have with ticket management systems. Be prepared to discuss how you've managed tickets in the past, including how you prioritised tasks and escalated issues when necessary.
✨Tip Number 4
If you have any relevant Microsoft qualifications or certifications, make sure to mention them. These credentials can set you apart from other candidates and demonstrate your commitment to professional development in IT support.
We think you need these skills to ace 2nd Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your 2nd Line Service Desk skills. Include specific examples of how you've managed tickets, resolved issues, and supported clients.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background in managing incidents and providing technical support aligns with what FryerMiles is looking for.
Highlight Relevant Skills: In your application, emphasise your knowledge of Windows and Mac operating systems, Active Directory, and network troubleshooting. Mention any Microsoft qualifications or certifications you hold, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Desk Engineer.
How to prepare for a job interview at FryerMiles Recruitment
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like Windows and Mac operating systems, Active Directory, and network troubleshooting. Brush up on your knowledge of TCP/IP, DHCP, and DNS as these are crucial for a 2nd Line Service Desk Engineer.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved software and hardware faults in the past. Employers love to see your thought process and how you approach problem-solving, so be ready to walk them through your methods.
✨Show Your Customer Service Skills
Since this role involves providing technical support to clients, it's important to highlight your customer service experience. Be prepared to share instances where you've successfully educated clients or handled difficult situations with patience and professionalism.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the company and the role. Inquire about their ticketing system, team dynamics, or upcoming IT projects. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
