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- Tasks: Help customers with orders, troubleshoot issues, and communicate effectively.
- Company: Join a global leader in medical devices making a real impact on patient care.
- Benefits: Enjoy hybrid work, competitive pay, and the chance to learn from industry experts.
- Why this job: Be part of a team that improves lives while developing your skills in a dynamic environment.
- Qualifications: Fluent in English and Spanish, with experience in customer service and SAP ERP.
- Other info: This is a 6-month contract role with opportunities for growth and learning.
Customer Service Specialist – Spanish Speaker – £18 to £22 per hour (Umbrella) – Basingstoke (Hybrid) – 6 month contract FryerMiles are delighted to be working with a global medical devices company to assist in their recruitment of a Customer Service Specialist to join their team in Basingstoke. The successful candidate will be responsible for growing and improving customer business through triaging customer orders, problem resolution, supporting incoming customer calls, supply chain reporting, and finance activities. This role coordinates problem resolution activities within Warehouse, Sales, Collections, Financing, Pricing, and other internal teams. Regular customer communication and follow-up with customers are essential. The role requires multitasking with Specialty inboxes, Phone queues, multiple systems (SAP ERP) Microsoft tools, and customer portals to service specialty customers. This role will work closely with the International Customer Service Manager, Sales Leaders and Finance. Responsibilities include but not limited to : Contact customers to verify if their contact records are updated, confirm if they have received our invoices, troubleshoot invoice issues preventing payment, and keep track of all issues faced with orders/invoices that need to be rectified. Provide support order entry, raise credit notes and debit notes in SAP following procedures and policie…
Spanish Speaking Customer Service Specialist employer: FryerMiles Recruitment Careers
Contact Detail:
FryerMiles Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Customer Service Specialist
✨Tip Number 1
Familiarize yourself with SAP ERP and other relevant tools. Since the role requires working with these systems, having a solid understanding of how they function will give you an edge during the interview.
✨Tip Number 2
Brush up on your Spanish communication skills. As a Spanish-speaking Customer Service Specialist, being able to communicate effectively in both English and Spanish is crucial for success in this role.
✨Tip Number 3
Prepare examples of how you've handled customer service challenges in the past. Highlighting your problem-solving skills and ability to multitask will demonstrate that you're ready for the fast-paced environment.
✨Tip Number 4
Research the company’s products and services, especially in the medical devices sector. Understanding their offerings will help you engage more meaningfully during interviews and show your genuine interest in the role.
We think you need these skills to ace Spanish Speaking Customer Service Specialist
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your strong written and verbal communication skills in both English and Spanish. This is crucial for the role, so provide specific examples of how you've used these skills in previous positions.
Showcase Relevant Experience: Detail your experience in customer service, particularly in invoicing/order-to-cash processes. Mention any familiarity with SAP ERP or similar systems, as this will demonstrate your ability to adapt quickly to their tools.
Demonstrate Problem-Solving Abilities: Include examples of how you've successfully resolved customer issues in the past. Highlight your attention to detail and ability to manage multiple tasks effectively, as these are key aspects of the job.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at FryerMiles Recruitment Careers
✨Showcase Your Bilingual Skills
Since the role requires strong communication in both English and Spanish, be prepared to demonstrate your language proficiency. You might be asked to switch between languages during the interview, so practice common customer service scenarios in both languages.
✨Familiarize Yourself with SAP ERP
The job description mentions a working knowledge of SAP ERP or similar systems. Brush up on your understanding of how these systems work, and be ready to discuss any relevant experience you have using them in previous roles.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially related to order management and invoicing issues. Think of specific examples from your past experiences where you successfully resolved customer issues or improved processes.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Be prepared to discuss how you ensure accuracy in your work, especially when handling sensitive customer information or financial data. Providing examples of how you've maintained high standards in previous positions will help reinforce this skill.
