At a Glance
- Tasks: Assist customers with queries and provide excellent service via phone and email.
- Company: Join Fruugo, a fast-growing e-Commerce marketplace with a supportive culture.
- Benefits: Enjoy 33 days holiday, early finishes, and employee discounts.
- Other info: Hybrid role with opportunities for career growth and team collaboration.
- Why this job: Make a positive impact on customers while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 32809 - 40099 £ per year.
Type of Contract: Temporary
Location: Hybrid - This role requires attendance in our Ulverston Office every Wednesday.
About Fruugo
Fruugo is a leading privately-owned e-Commerce Marketplace business making it easy for retailers to sell their products internationally.
With Fruugo any retailer can join and sell anything, to anyone, anywhere.
Winner of the a King’s Award for Enterprise for International Trade, and placed in the Financial Times List of Europe’s Fastest Growing Companies 2025, Fruugo is recognised as a fast growing, dynamic business, and following a period of consolidation, Fruugo has ambitious plans for future growth.
Job Purpose
You will work with our customers to help them with their queries, working though tickets daily to resolution and providing excellent customer outcomes at all times.
You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
- Core Accountabilities
- Dealing with customers and retailers from all over the world both by email and over the phone, responding to their queries and guiding them to the appropriate service
- Assisting with product and order queries, payment queries, returns and refunds
- Deal with cancellations and order changes as priority
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Be able to read and respond to other people’s tickets with accuracy
- Escalate customer complaints as appropriate to the customer services team leader
- Liaise with multiple teams across the organisation
- Resolve any emerging problems that our customers might face with accuracy and efficiency
- Escalate uncooperative retailers to the customer service team leader or customer service retailer support dependant on the issues concerned
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Suggest ways to improve internal processes or issues on the website
- Follow communication procedures, guidelines and policies
- Respond to customer reviews on TP and handle customer cases with urgency
- Handle failed refunds and process payments back to customers via Pay Pal.
- Resolve any Klarna or Pay Pal pre-dispute tickets
Requirements
- Must have previous customer service experience
- Confident and professional telephone manner
- Strong team player
- Language skills desirable but not essential
- Ability to adapt/respond to different types of customers
- Accuracy and attention to detail
- Good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions
- Computer literate with good working knowledge of Microsoft office suite and the collaboration tools used by Fruugo
- A practical and logical approach to business problems and issues; a problem solver
- Takes direction and provides proactive, constructive support
- Able to operate under pressure and to manage multiple tickets in parallel
- Somebody who can work well independently but can also provide a good team-fit for the business and is capable at working cross-functionally with other departments
- A good working knowledge of the EU consumer contract regulations, consumer rights and be able to confidently apply these to customer cases
- Working knowledge of VAT requirements
- Ability to multi task
- Ability to retain and apply knowledge to scenarios
Benefits
Fruugo prides itself on creating a friendly, welcoming, and supportive culture reflected in our core benefits:
- Hours of work are 35 hours per week - including one early 2pm finish!
- 33 days holiday including bank holidays (increasing with length of service)
- Bi-annual company get togethers
- Company pension
- Employee discount
- Employee Referral Programme
- Employee Assistance Programme, offering wellness benefits to employees and their immediate family.
- #J-18808-Ljbffr
Customer Service Agent (Temporary Contract) in Ulverston employer: Fruugo.com
Fruugo is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee well-being and growth. With a hybrid working model and a commitment to professional development, employees enjoy a balanced work-life experience alongside generous benefits such as 33 days of holiday and wellness programmes. Join us in our Ulverston office every Wednesday to be part of a dynamic team that values your contributions and fosters meaningful relationships with customers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent (Temporary Contract) in Ulverston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fruugo.com.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fruugo.com. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Agent (Temporary Contract) in Ulverston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fruugo.com.
How to prepare for a job interview at Fruugo.com
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fruugo.com's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fruugo.com offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
