Find out more about this role by reading the information below, then apply to be considered.
Operations Manager
Location: Leeds City Centre (Hybrid, 3 days per week onsite)
Salary: Up to £50,000 + Benefits
Why Apply?
Are you an experienced Operations Manager, Customer Service Manager or Team Leader who enjoys developing people, improving processes and delivering excellent customer experiences?
We're looking for an Operations Manager to lead customer-focused teams, drive operational performance and ensure customers receive outstanding service. You'll have the opportunity to influence how the function operates, implement improvements, and play a key role in shaping customer experience across the business.
Previous experience in a technology business isn't essential. What matters most is your ability to lead teams, manage performance, and create a culture focused on service excellence.
Responsibilities
- Lead, coach and develop customer service and operational teams.
- Drive customer satisfaction, service quality and operational performance.
- Manage escalated customer issues and ensure effective resolution.
- Monitor KPIs and performance metrics, identifying areas for improvement.
- Deliver process improvement and efficiency initiatives.
- Analyse customer feedback and operational trends to drive positive change.
- Ensure effective resource planning and workload management.
- Build strong relationships with stakeholders across the business.
- Champion a customer-first culture throughout the organisation.
Requirements
- Experience in an Operations Manager, Customer Service Manager, Contact Centre Manager or similar leadership role.
- Strong people management, coaching and team development skills.
- Proven track record of delivering excellent customer service.
- Experience managing KPIs, operational reporting and performance metrics.
- Excellent communication and stakeholder management skills.
- Analytical and solutions-focused approach.
- Ability to thrive in a fast-paced environment and manage competing priorities.
Desirable Skills
- Experience within a technology, SaaS or IT-related environment.
- Knowledge of continuous improvement methodologies.
- Experience leading operational change and process improvement projects.
- Exposure to supplier or third-party relationship management.
What's in it for me?
- Salary up to £50,000.
- Hybrid working with 3 days per week in Leeds City Centre.
- Opportunity to lead a key operational function.
- Career progression within a growing organisation.
- Exposure to business-wide improvement initiatives.
- Supportive leadership team and competitive benefits package. xgikmsk
Interested?
If you're passionate about customer service, operat
Please click on the apply button to read the full job description
Operations Manager in Maidstone employer: Fruition Group
As a leading financial technology organisation, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With competitive salaries and flexible working arrangements, including 2-3 days onsite in London, we offer exceptional growth opportunities through engaging projects in capital markets and cutting-edge technologies. Join us to be part of a team that values your expertise and encourages you to make a meaningful impact in the financial services sector.
