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- Tasks: Manage IT supplier performance and ensure service delivery excellence.
- Company: Join a leader in digital and business services for the UK public and private sectors.
- Benefits: Enjoy 26 days holiday, pension scheme, and flexible working options.
- Why this job: Make a real impact while growing your expertise in a supportive environment.
- Qualifications: Experience in IT supplier management and strong stakeholder engagement skills required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 54000 - 75000 £ per year.
Job Title: IT Supplier Account Manager
Location: Remote Working
Salary: £67,500
Employment Type: Permanent
Why Apply?
Join a respected leader in delivering digital and business services to the UK public and private sectors. We are seeking a detail-oriented and proactive IT Supplier Account Manager to drive performance, accountability, and strategic alignment across our portfolio of third-party IT suppliers.
This is a high-impact role that blends supplier governance, service delivery assurance, and project oversight. You\’ll act as the key liaison between internal teams and suppliers-ensuring commitments are met, risks are managed, and value is maximised. If you\’re passionate about delivering service excellence and building strong, compliant supplier relationships, this role offers the opportunity to grow your expertise while contributing to transformative business outcomes.
With competitive benefits, including 26 days holiday, contributory pension scheme, family-friendly policies, and a strong commitment to employee wellbeing – this is a role where you can grow and thrive.
As the IT Supplier Account Manager, you will:
- Maintain oversight of daily operations and service delivery by key third-party IT suppliers.
- Monitor and report on supplier performance against SLAs and KPIs, identifying risks or deviations and ensuring corrective actions.
- Ensure suppliers operate in compliance with legal, regulatory, and internal standards.
- Manage or support delivery of supplier-led projects, with a focus on planning, quality assurance and risk management.
- Track and escalate issues, delays, or scope changes in supplier projects – ensuring Statement of Work (SoW) and deliverables are met.
- Follow up on outstanding SoW and Request for Quotation (ROM) submissions, working with PMO and escalating as needed.
- Coordinate cross-functionally with internal departments (Procurement, Legal, Operations, Business Change) to align on supplier performance and requirements.
- Support contract change control processes, renewals and terminations in partnership with commercial and legal teams.
- Handle service escalations with professionalism, driving resolution and continuous improvement.
- Identify opportunities for cost savings, service enhancement and process efficiencies within the supplier landscape.
- Ensure accurate, audit-ready documentation on supplier activity, performance and compliance.
- Drive collaboration between internal stakeholders and external partners to meet business goals and compliance frameworks.
What do I need:
Essential:
- Proven experience in IT supplier or service management in a complex or regulated environment.
- Strong understanding of contract governance, supplier performance frameworks, and risk management.
- Excellent stakeholder engagement skills, including experience working with senior internal and external partners.
- Ability to manage multiple service streams and projects simultaneously.
- Strong problem-solving, analytical, and negotiation skills.
- Proficient in using service management/reporting tools such as ITSM platforms, Excel, and PowerPoint.
- A strong grasp of audit, regulatory, and compliance requirements.
- Self-starter with the ability to work independently and cross-functionally.
Desirable:
- Experience working with Tier 1 IT suppliers.
- Familiarity with public sector contracts or regulated industries.
- Professional certifications: ITIL, Prince2, or equivalent.
What You\’ll Get in Return
- 26 days holiday plus bank holidays (increasing with service)
- Life assurance at 4x basic salary
- Contributory pension scheme with up to 6% employer match
- Professional development support and access to qualifications
- Employee wellbeing and mental health support through EAP
- Flexible working and family-friendly policies
- Health perks such as free eye tests and annual flu jabs
Ready to make an impact in a business where supplier performance directly supports national service delivery? Apply today!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
IT Supplier Account Manager employer: Fruition Group
Contact Detail:
Fruition Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Supplier Account Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to IT suppliers. Understanding these metrics will help you demonstrate your ability to monitor and report on supplier performance effectively during interviews.
✨Tip Number 2
Network with professionals in the IT supplier management field, especially those who have experience with Tier 1 suppliers. Engaging in conversations can provide insights into industry standards and expectations, which you can leverage when discussing your qualifications.
✨Tip Number 3
Brush up on your knowledge of compliance and regulatory requirements specific to the public sector. Being well-versed in these areas will not only boost your confidence but also show potential employers that you are serious about maintaining high standards in supplier governance.
✨Tip Number 4
Prepare examples of how you've successfully managed supplier relationships or projects in the past. Highlighting your problem-solving and negotiation skills through real-life scenarios will make a strong impression during interviews and showcase your fit for the role.
We think you need these skills to ace IT Supplier Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT supplier or service management. Emphasise your understanding of contract governance, supplier performance frameworks, and risk management, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering service excellence and building strong supplier relationships. Use specific examples from your past experiences to demonstrate how you meet the essential criteria outlined in the job description.
Highlight Relevant Skills: Clearly outline your skills in stakeholder engagement, problem-solving, and analytical abilities. Mention any experience with service management/reporting tools like ITSM platforms, Excel, and PowerPoint, as these will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is vital for the IT Supplier Account Manager role.
How to prepare for a job interview at Fruition Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Supplier Account Manager. Familiarise yourself with supplier governance, service delivery assurance, and project oversight, as these are key aspects of the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in IT supplier or service management. Highlight specific examples where you've successfully managed supplier performance, compliance, and risk management in a complex environment.
✨Engage with Stakeholders
Demonstrate your excellent stakeholder engagement skills by preparing to discuss how you've worked with senior internal and external partners. Be ready to share examples of how you've built strong relationships and driven collaboration.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving and analytical skills. Think of scenarios where you've had to manage multiple service streams or projects simultaneously, and be prepared to explain your approach to overcoming challenges.
