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For Companies At a Glance
- Tasks: Provide second-line IT support across multiple UK sites and troubleshoot technical issues.
- Company: Join a market-leading organisation known for its exceptional reputation in the IT sector.
- Benefits: Enjoy hybrid working, a salary up to £30,000, and a company car after three months.
- Why this job: Experience a dynamic role with opportunities for growth and a supportive work environment.
- Qualifications: Proven second-line support experience and strong knowledge of Microsoft products required.
- Other info: We welcome applications from all qualified individuals, promoting diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Location: Hybrid - Harrogate (main office), with regular travel to Leeds and Burnley
Salary: Up to £30,000 + training & development
Why Apply?
Looking for a fast-paced, hands-on IT support role where no two days are the same? This permanent opportunity with a market leading organisation, who are highly respected in their field, offers a hybrid working pattern, exceptional development opportunities, and the chance to play a key role across the Yorkshire/Lancashire area. Ideal for someone proactive, reliable, and ready to take ownership of their work.
IT Service Analyst Responsibilities
- Provide second-line IT support across multiple UK sites (Harrogate, Leeds, Burnley)
- Build, configure, and troubleshoot laptops and desktops
- Deliver desk-side support and respond to technical incidents and service requests
- Support users with Microsoft 365, Windows 10/11, and standard software packages
- Collaborate with wider IT team to escalate and resolve complex issues
- Maintain documentation and support logs in line with ITIL standards
- Travel between sites as needed to support onsite users
IT Service Analyst Requirements
- Proven second-line support experience within a multi-site environment
- Strong knowledge of Microsoft products (including Active Directory and Microsoft 365)
- Excellent troubleshooting and problem-solving skills
- Ability to work independently with a proactive, can-do attitude
- Strong communication skills and customer-first mindset
- Full UK driving licence and access to a vehicle (for the first three months - company car provided thereafter)
- Comfortable with regular travel and flexible working
What's in it for me?
- Salary up to £30,000 per annum
- Hybrid working with regular travel - no two days are the same
- Comprehensive training and ongoing development opportunities
- Company car after initial 3-month period
- A supportive working environment with a trusted and approachable manager
- Chance to build a long-term career in a vital and growing sector
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
IT Service Analyst (Harrogate) employer: Fruition Group
Contact Detail:
Fruition Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Analyst (Harrogate)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows 10/11. Being able to demonstrate your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. This will help you stand out as a proactive candidate who can take ownership of challenges.
✨Tip Number 3
Since this role involves travel between sites, be prepared to discuss your flexibility and willingness to commute. Showing that you understand the importance of being onsite when needed can make a positive impression.
✨Tip Number 4
Research the company culture and values of the organisation. Being able to articulate how your personal values align with theirs during the interview can demonstrate that you’re not just a fit for the role, but also for the team.
We think you need these skills to ace IT Service Analyst (Harrogate)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in second-line IT support, particularly with Microsoft products. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and problem-solving skills. Mention specific examples of how you've successfully supported users in previous roles, especially in a multi-site environment.
Highlight Technical Skills: Clearly list your technical skills related to Microsoft 365, Windows 10/11, and troubleshooting. This will help the hiring team quickly see your qualifications for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fruition Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft products, especially Active Directory and Microsoft 365. Highlight specific examples of how you've successfully troubleshot issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your problem-solving process.
✨Emphasise Your Proactive Attitude
The role requires a proactive approach, so share instances where you took initiative to resolve issues or improve processes. This will show your potential employer that you're ready to take ownership of your work.
✨Prepare for Questions on Team Collaboration
Since you'll be working with a wider IT team, be ready to discuss how you collaborate with others. Share examples of how you've escalated issues and worked together to find solutions in a multi-site environment.
