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- Tasks: Manage relationships with UK-based strategic accounts and ensure customer satisfaction.
- Company: Join a leading EMEA team focused on delivering value through innovative solutions.
- Benefits: Enjoy remote work options, a competitive salary, and full corporate benefits.
- Why this job: Be a trusted advisor, drive customer success, and collaborate with dynamic teams.
- Qualifications: 3+ years in Customer Success or Technical Account Management with a technical background.
- Other info: Must reside in the UK and hold a valid UK passport.
The predicted salary is between 80000 - 110000 £ per year.
Our client is looking to hire an experienced Customer Success Manager (CSM) to join their EMEA team in the UK and play a critical role in helping customers achieve value and success with our solutions. As a CSM, you will be responsible for managing relationships across a portfolio of UK-based strategic accounts, ensuring satisfaction, driving adoption, and uncovering expansion opportunities. This is a customer-facing role requiring a blend of relationship management, technical aptitude, and strategic thinking. The ideal candidate will have at least 3 years of experience in Customer Success, with a background in Technical Account Management (TAM) or a similarly technical role being highly desirable.
Key Responsibilities:
- Own the post-sales customer journey, ensuring smooth onboarding, high adoption, and long-term engagement.
- Develop strong relationships with key stakeholders at various levels across customer organizations.
- Proactively identify risks to customer success and develop strategies to mitigate them.
- Drive renewals, retention, and identify upsell and cross-sell opportunities in collaboration with the Sales team.
- Conduct regular business reviews and success planning sessions to align customer goals with product capabilities.
- Use customer usage data and insights to guide strategic conversations and ensure maximum value delivery.
- Collaborate closely with internal teams including Sales, Product, Support, and Technical teams to advocate for customer needs and ensure a seamless experience.
- Serve as a trusted advisor by staying current on product knowledge and industry trends relevant to your customers.
Experience Required:
- 3+ years of experience in a Customer Success, Technical Account Management role.
- A technical background (e.g., Technical Account Management, Pre-Sales, IT Consulting, or related experience).
- A solid understanding of enterprise IT environments, networking, or cloud technologies.
- Proven ability to manage and grow customer relationships in a B2B SaaS or technology environment.
- Strong communication and interpersonal skills, with the ability to build rapport with both technical and non-technical stakeholders.
- Comfortable working with CRM and Customer Success tools (e.g., Salesforce, Gainsight, etc.).
- Results-driven, self-motivated, and able to work independently in a fast-paced environment.
- Willingness to travel occasionally for customer meetings.
The Offer / Package:
- Base Salary: £80,000 - £110,000 (dependant on experience)
- Bonus Structure
- Remote Working
- Full Corporate Benefits
Applicants must be currently living in the UK and hold a valid UK passport.
Customer Success Manager UK&I employer: Fruition Group
Contact Detail:
Fruition Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager UK&I
✨Tip Number 1
Familiarise yourself with the specific customer success metrics and tools that are commonly used in the industry, such as NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score). This knowledge will help you demonstrate your understanding of how to measure and drive customer success during interviews.
✨Tip Number 2
Network with current or former Customer Success Managers in the UK&I region. Engaging with professionals in the field can provide you with insights into the role's challenges and expectations, which can be invaluable when discussing your experience and approach in interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and driven adoption in previous roles. Highlighting your strategic thinking and problem-solving skills will show potential employers that you can effectively handle the responsibilities of a CSM.
✨Tip Number 4
Stay updated on the latest trends in customer success and technology, particularly in the SaaS space. Being knowledgeable about industry developments will not only enhance your conversations with interviewers but also position you as a proactive candidate who is genuinely interested in the field.
We think you need these skills to ace Customer Success Manager UK&I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success and any relevant technical roles. Emphasise your relationship management skills and any specific achievements that demonstrate your ability to drive customer satisfaction and adoption.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about Customer Success and how your background aligns with the role. Mention specific experiences where you've successfully managed customer relationships or driven product adoption.
Showcase Technical Aptitude: Since the role requires a technical background, be sure to include any relevant technical skills or experiences. Discuss your familiarity with enterprise IT environments, networking, or cloud technologies, and how these have helped you in previous roles.
Highlight Communication Skills: Given the importance of communication in this role, provide examples of how you've effectively communicated with both technical and non-technical stakeholders. This could include successful presentations, business reviews, or strategic planning sessions you've led.
How to prepare for a job interview at Fruition Group
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in Customer Success or Technical Account Management. Highlight specific examples where you successfully managed customer relationships, drove adoption, and identified upsell opportunities.
✨Demonstrate Technical Aptitude
Since the role requires a technical background, brush up on relevant technologies such as cloud solutions and enterprise IT environments. Be ready to explain how your technical knowledge can help customers achieve their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Think of scenarios where you proactively identified risks and developed strategies to mitigate them, and be ready to share these experiences.
✨Research the Company and Its Solutions
Familiarise yourself with the company's products and services. Understanding their value proposition will allow you to align your answers with how you can help customers achieve success using their solutions.
