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- Tasks: Manage relationships with UK-based strategic accounts and ensure customer satisfaction.
- Company: Join a leading tech company focused on delivering value to customers across EMEA.
- Benefits: Enjoy remote work options, a competitive salary, and full corporate benefits.
- Why this job: Be a trusted advisor and make a real impact on customer success in a dynamic environment.
- Qualifications: 3+ years in Customer Success or Technical Account Management with a solid tech background.
- Other info: Must be based in the UK and hold a valid UK passport.
The predicted salary is between 80000 - 110000 £ per year.
Our client is looking to hire an experienced Customer Success Manager (CSM) to join their EMEA team in the UK and play a critical role in helping customers achieve value and success with our solutions. As a CSM, you will be responsible for managing relationships across a portfolio of UK-based strategic accounts, ensuring satisfaction, driving adoption, and uncovering expansion opportunities. This is a customer-facing role requiring a blend of relationship management, technical aptitude, and strategic thinking.
The ideal candidate will have at least 3 years of experience in Customer Success, with a background in Technical Account Management (TAM) or a similarly technical role being highly desirable.
Key Responsibilities:- Own the post-sales customer journey, ensuring smooth onboarding, high adoption, and long-term engagement.
- Develop strong relationships with key stakeholders at various levels across customer organizations.
- Proactively identify risks to customer success and develop strategies to mitigate them.
- Drive renewals, retention, and identify upsell and cross-sell opportunities in collaboration with the Sales team.
- Conduct regular business reviews and success planning sessions to align customer goals with product capabilities.
- Use customer usage data and insights to guide strategic conversations and ensure maximum value delivery.
- Collaborate closely with internal teams including Sales, Product, Support, and Technical teams to advocate for customer needs and ensure a seamless experience.
- Serve as a trusted advisor by staying current on product knowledge and industry trends relevant to your customers.
- 3+ years of experience in a Customer Success, Technical Account Management role.
- A technical background (e.g., Technical Account Management, Pre-Sales, IT Consulting, or related experience).
- A solid understanding of enterprise IT environments, networking, or cloud technologies.
- Proven ability to manage and grow customer relationships in a B2B SaaS or technology environment.
- Strong communication and interpersonal skills, with the ability to build rapport with both technical and non-technical stakeholders.
- Comfortable working with CRM and Customer Success tools (e.g., Salesforce, Gainsight, etc.).
- Results-driven, self-motivated, and able to work independently in a fast-paced environment.
- Willingness to travel occasionally for customer meetings.
- Base Salary: £80,000 - £110,000 (dependant on experience)
- Bonus Structure
- Remote Working
- Full Corporate Benefits
Applicants must be currently living in the UK and hold a valid UK passport.
Customer Success Manager UK&I employer: Fruition Group
Contact Detail:
Fruition Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager UK&I
✨Tip Number 1
Familiarise yourself with the specific customer success metrics and tools that are commonly used in the industry, such as NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score). This knowledge will help you demonstrate your understanding of how to measure and drive customer success during interviews.
✨Tip Number 2
Network with current or former Customer Success Managers in the UK&I region. Engaging with professionals in the field can provide you with insights into the role's challenges and expectations, which can be invaluable when discussing your experience and approach in interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and driven adoption in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your strategic thinking and problem-solving skills.
✨Tip Number 4
Stay updated on the latest trends in customer success and technology, particularly in the SaaS space. Being knowledgeable about industry developments will not only help you in interviews but also position you as a thought leader who can bring valuable insights to the team.
We think you need these skills to ace Customer Success Manager UK&I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success and Technical Account Management. Use specific examples that demonstrate your ability to manage customer relationships and drive adoption of solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with B2B SaaS environments and how you can contribute to customer success, focusing on your strategic thinking and relationship management skills.
Highlight Technical Skills: Since the role requires a technical background, ensure you mention any relevant technical skills or experiences, such as familiarity with CRM tools like Salesforce or Gainsight, and your understanding of enterprise IT environments.
Showcase Results: In your application, include quantifiable achievements from your previous roles. For example, mention how you improved customer retention rates or successfully drove upsell opportunities, as this will demonstrate your impact in previous positions.
How to prepare for a job interview at Fruition Group
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in Customer Success, especially any experience you have with managing strategic accounts. Highlight specific examples where you've driven customer satisfaction and adoption of solutions.
✨Demonstrate Technical Aptitude
Since a technical background is highly desirable, brush up on relevant technologies and be ready to explain how your technical skills can benefit the customers. Familiarise yourself with common tools like Salesforce or Gainsight that are used in Customer Success.
✨Prepare for Relationship Management Questions
Expect questions about how you build and maintain relationships with stakeholders. Think of examples where you've successfully navigated complex customer dynamics and how you’ve turned challenges into opportunities.
✨Research the Company and Its Solutions
Understand the company's products and services thoroughly. Be ready to discuss how these can align with customer needs and how you can advocate for customer success based on your knowledge of industry trends.
