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- Tasks: Manage relationships with UK-based strategic accounts and ensure customer satisfaction.
- Company: Join a dynamic EMEA team focused on delivering value to customers through innovative solutions.
- Benefits: Enjoy remote work options, a competitive salary, and full corporate benefits.
- Why this job: Be a trusted advisor, drive customer success, and collaborate with diverse teams in a fast-paced environment.
- Qualifications: 3+ years in Customer Success or Technical Account Management with a solid technical background.
- Other info: Must be based in the UK and hold a valid UK passport.
The predicted salary is between 64000 - 88000 £ per year.
Our client is looking to hire an experienced Customer Success Manager (CSM) to join their EMEA team in the UK and play a critical role in helping customers achieve value and success with our solutions. As a CSM, you will be responsible for managing relationships across a portfolio of UK-based strategic accounts, ensuring satisfaction, driving adoption, and uncovering expansion opportunities. This is a customer-facing role requiring a blend of relationship management, technical aptitude, and strategic thinking.
The ideal candidate will have at least 3 years of experience in Customer Success, with a background in Technical Account Management (TAM) or a similarly technical role being highly desirable.
Key Responsibilities:- Own the post-sales customer journey, ensuring smooth onboarding, high adoption, and long-term engagement.
- Develop strong relationships with key stakeholders at various levels across customer organizations.
- Proactively identify risks to customer success and develop strategies to mitigate them.
- Drive renewals, retention, and identify upsell and cross-sell opportunities in collaboration with the Sales team.
- Conduct regular business reviews and success planning sessions to align customer goals with product capabilities.
- Use customer usage data and insights to guide strategic conversations and ensure maximum value delivery.
- Collaborate closely with internal teams including Sales, Product, Support, and Technical teams to advocate for customer needs and ensure a seamless experience.
- Serve as a trusted advisor by staying current on product knowledge and industry trends relevant to your customers.
- 3+ years of experience in a Customer Success, Technical Account Management role.
- A technical background (e.g., Technical Account Management, Pre-Sales, IT Consulting, or related experience).
- A solid understanding of enterprise IT environments, networking, or cloud technologies.
- Proven ability to manage and grow customer relationships in a B2B SaaS or technology environment.
- Strong communication and interpersonal skills, with the ability to build rapport with both technical and non-technical stakeholders.
- Comfortable working with CRM and Customer Success tools (e.g., Salesforce, Gainsight, etc.).
- Results-driven, self-motivated, and able to work independently in a fast-paced environment.
- Willingness to travel occasionally for customer meetings.
- Base Salary: £80,000 - £110,000 (dependant on experience)
- Bonus Structure
- Remote Working
- Full Corporate Benefits
Applicants must be currently living in the UK and hold a valid UK passport.
Customer Success Manager UK&I employer: Fruition Group
Contact Detail:
Fruition Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager UK&I
✨Tip Number 1
Familiarise yourself with the specific customer success metrics and KPIs that are relevant to the role. Understanding how to measure customer satisfaction and success will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former Customer Success Managers in similar industries. Engaging with professionals on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in customer success and technology. Being knowledgeable about industry developments will allow you to speak confidently about how you can add value to the company.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your achievements in managing relationships and driving adoption will set you apart from other candidates.
We think you need these skills to ace Customer Success Manager UK&I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success and any relevant technical roles. Emphasise your relationship management skills and any specific achievements that demonstrate your ability to drive customer satisfaction and success.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about Customer Success and how your background aligns with the role. Mention specific experiences where you've successfully managed customer relationships or driven adoption of solutions.
Showcase Technical Aptitude: Since the role requires a blend of technical knowledge and relationship management, be sure to include any relevant technical skills or experiences. Highlight your familiarity with CRM tools and any technical account management experience you have.
Prepare for Interviews: If selected for an interview, prepare to discuss your approach to managing customer relationships and driving success. Be ready to provide examples of how you've identified risks and developed strategies to mitigate them in previous roles.
How to prepare for a job interview at Fruition Group
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in Customer Success, especially any experience you have with managing strategic accounts. Highlight specific examples where you've driven customer satisfaction and adoption of solutions.
✨Demonstrate Technical Aptitude
Since the role requires a technical background, brush up on relevant technologies and be ready to explain how your technical skills can benefit the customers. Familiarise yourself with common tools like Salesforce or Gainsight, as they may come up during the conversation.
✨Prepare for Relationship Management Questions
Expect questions about how you build and maintain relationships with stakeholders. Think of examples that illustrate your ability to connect with both technical and non-technical individuals, showcasing your strong communication skills.
✨Understand the Company’s Solutions
Research the company's products and services thoroughly. Be ready to discuss how these solutions can help customers achieve their goals, and think of ways you could advocate for customer needs based on your understanding of the product.
