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Job Title: 2nd Line Desktop Support Engineer
Location: Doncaster/ 5 day onside (occasional travel)
Salary: up to £32,000 plus package
Why Apply?
Our client are a market leading organisation and they're looking for a Desktop Support Engineer to join their IT Service Desk function. This is a fantastic opportunity for a hands-on technical support professional to take ownership of desktop, device and end-user computing environments, working across a variety of sites with genuine scope to develop technically and progress your career.
Please note that my client are looking for someone who is able to drive and has access to a vehicle. You must be able to be on site in Doncaster 5 days per week.
Responsibilities
- Diagnose, troubleshoot and resolve desktop, hardware, software and mobility issues, escalating to resolver groups where required
- Build, maintain and deploy desktop applications, cloud services, compute devices and peripherals
- Fulfil service requests for new or replacement hardware and software within agreed SLAs
- Plan and execute desktop moves, office relocations, refresh programmes and decommissioning, including AV support
- Provide onsite hands and eyes support for network and server hardware under senior guidance
- Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management
- Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting
- Manage devices via MDM technologies including Intune and Entra ID
- Accurately log and categorise incidents, requests and asset records within ticketing and CMDB systems
- Author technical documentation including specifications and solution designs
Requirements xgikmsk
- Proven experience in a 2nd line desktop support role
- Experience supporting users in a Microsoft environment, with experience of M365
- Solid experience building, upgrading and repairing desktop hardware and software
- Experience of Active Directory, Intune, Entra ID and mobile device management
- Familiarity with common ticketing, CMDB and knowledge management tools
- Working knowledge of basic networking and troubleshooting methods
- Applied understanding of security best Please click on the apply button to read the full job description
Service Desk Analyst in Bentley employer: Fruition Group
As a leading financial technology organisation, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With competitive salaries and flexible working arrangements, including 2-3 days onsite in London, we offer exceptional growth opportunities through engaging projects in capital markets and cutting-edge technologies. Join us to be part of a team that values your expertise and encourages you to make a meaningful impact in the financial services sector.
