Application Support Lead

Leeds Full-Time 42000 - 84000 £ / year (est.) No home office possible

Job Description

Application Support Lead
UK Remote
Circa £70,000

Why Apply?
An exciting opportunity has opened up for a Lead Application Support Engineer to join one of the UK's most innovative and fast-scaling technology companies. In this role, you'll head up a dedicated squad, taking ownership of mission-critical applications that serve millions of users. It's a unique chance to blend hands-on technical work with people leadership, working across a modern tech stack to keep high-availability systems running smoothly 24/7.

Lead Application Support Engineer Responsibilities:

Lead a high-performing squad, offering day-to-day coaching, mentoring, and technical direction
Conduct regular 1:1s, manage personal development plans, and provide continuous performance feedback
Mitigate production incidents quickly and effectively
Participate in incident triage, root cause analysis, and post-mortem reviews
Proactively identify system risks and drive preventative solutions
Track and document incidents and fixes through established ticketing systems
Create and maintain Standard Operating Procedures (SOPs) for recurring issues
Participate in the on-call support rota to ensure 24/7 coverage

Lead Application Support Engineer Requirements:

Proven experience supporting and improving large-scale, customer-facing applications
Strong analytical and troubleshooting skills; confident in interpreting logs and audit trails
Hands-on experience with monitoring tools such as Grafana, ELK, Prometheus, or similar
Experience configuring alerting systems and remediating issues using automation or scripts
Strong understanding of incident and problem management processes in production environments
Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling
Track record of coaching and mentoring engineers within a technical environment

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Application Support Lead employer: Fruition Group

Join one of the UK's most innovative technology companies as an Application Support Lead, where you'll not only lead a high-performing squad but also enjoy a vibrant work culture that prioritises employee growth and development. With competitive compensation and a commitment to work-life balance, this remote role offers you the chance to make a significant impact while working with cutting-edge technology in a supportive environment that values diversity and inclusion.