Case Management Support Administrator

FRP is a leading national business advisory firm based in the UK. With approximately 900 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory, Restructuring Advisory, and Real Estate Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals.

Role overview

As a Case Management Support Administrator, you will be responsible for supporting the wider team, providing strong internal admin and case management support. As your experience grows, you will begin to oversee case management processes, liaise with agents, and develop a strong working knowledge of Receivership.

Key Responsibilities Include:

• Managing maintenance tasks for cases (e.g., arranging locksmiths, coordinating maintenance issues, scheduling vacant property inspections)
• Monitoring and managing the key box
• Handling tenant communication
• Setting up new instructions for our risk product and liaising with borrowers
• Answering calls and taking messages for the team
• Handling incoming and outgoing post
• Onboarding new clients and AML compliance

Qualifications:

• GCSE English and Mathematics grade 5 or above
• An expected or obtained minimum 2:1 degree or a minimum 12 months of relevant experience
• Ability to exhibit our core values of being clear, honest and considered in your approach to work
• Highly motivated team player with excellent communication and interpersonal skills when engaging with clients and colleagues
• Diligent with keen attention to detail and a professional approach to work
• Adaptable and flexible approach to work with a genuine willingness to learn
• Excellent organisational and administration skills with good knowledge of Microsoft Office packages including Word, Excel, and Outlook

Additional Information:

Our Values

• Straightforward: We provide clear, no-nonsense advice
• Confident: Our guidance is backed by expertise and evidence
• Pragmatic: We focus on practical solutions and tangible outcomes
• Real: We are professional yet approachable, understanding the challenges our clients face

Our Commitment to You and the Environment

At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment. We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.

We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.

Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.