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- Tasks: Manage customer accounts, make 50-80 calls daily, and resolve payment queries.
- Company: Join Hilton Baird Collections Services, part of FRP Advisory, an award-winning team.
- Benefits: Enjoy hybrid working options and access to professional qualifications.
- Why this job: Be part of a supportive, fast-paced environment focused on personal and team success.
- Qualifications: GCSE standard required; experience in collections or credit control preferred.
- Other info: We value sustainability and foster an inclusive culture for all employees.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About Hilton-Baird Collection Services
Hilton-Baird Collection Services is an experienced and FCA-authorised commercial debt collection agency, with a proven track record in delivering excellent results on behalf of our clients.
Established in 2001, we provide tailored debt recovery and credit control solutions to businesses of all sizes, from start-ups to large corporate entities, as well as the biggest banks, independent financiers and Insolvency Practitioners across the UK and Europe.
Hilton-Baird is part of FRP Advisory Group, a leading national business advisory firm with 35 offices and more than 850 team members, including over 100 Partners, across the UK and overseas. We’re a group that values clarity, integrity, and considered thinking – and we’re always looking for talented people to help our clients make confident, informed decisions.
Job Description
Role overview
We’re looking for Collections Advisors to join our growing and award-winning team at Hilton Baird Collections Services, part of FRP Advisory. Working across all areas of our product portfolio, the Collections Advisor will be responsible for recovering money on behalf of our valued SME, corporate, lender and insolvency clients in the most timely, compliant and efficient manner. The role also involves meeting personal and team targets and ensuring that the highest levels of quality and professionalism are always maintained. We offer a supportive and fast-paced working environment with hybrid working opportunities. You'll also have access to professional and industry recognised qualifications.
Key Responsibilities
- Take ownership and manage a portfolio of live, current and overdue debit balance customer accounts, making 50-80 calls per day
- Obtain payments, resolve queries/disputes and where appropriate agree on payment plans in a timely and satisfactory manner
- Manage workload and prioritise tasks to meet business targets and team KPIs
- Liaise with clients and provide updates on customer accounts
- Maintain quality and professionalism while accurately controlling ledgers
- Make recommendations to improve departmental processes ensuring that debtors and bank customers are processed through the collections process as smoothly as possible
- Perform against individual targets while contributing to the overall productivity of the team
- Facilitate and record escalations and issues outside the standard processes to the Collections Manager
- Perform any duties required as part of special projects
Qualifications
- Educated to GCSE standard or above. Business or Accountancy-based qualifications are desirable
- Knowledge of credit control and experience in collections or credit control roles (legal collections experience preferred)
- Excellent communication, listening and interpersonal skills
- High attention to detail and computer proficiency (Word, Excel, Outlook, Sage or similar)
- Ability to work independently and as part of a team
- Hardworking, punctual, reliable and able to work under pressure
- Self-motivated, adaptable and eager to learn and develop
Additional Information
Our Values
- Straightforward: We provide clear, no-nonsense advice
- Confident: Our guidance is backed by expertise and evidence
- Pragmatic: We focus on practical solutions and tangible outcomes
- Real: We are professional yet approachable, understanding the challenges our clients face
Our Commitment to You and the Environment
At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment.
We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.
We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.
Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.
We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.
Collections Advisor employer: FRP Advisory Trading Limited
Contact Detail:
FRP Advisory Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with the collections process and the specific challenges faced by SMEs and corporate clients. Understanding their needs will help you demonstrate your ability to manage accounts effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios can help you prepare for the types of calls you'll be making as a Collections Advisor.
✨Tip Number 3
Research the company culture at Hilton Baird Collections Services. Aligning your values with theirs, such as being straightforward and pragmatic, can give you an edge in interviews.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the team dynamics, which can be invaluable when preparing for your interview.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or credit control roles. Emphasise your communication skills and any achievements that demonstrate your ability to meet targets.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company’s values. Mention specific examples of how you have successfully managed customer accounts or resolved disputes in previous positions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Collections Advisor, such as attention to detail, problem-solving abilities, and proficiency with software like Excel and Sage.
Show Enthusiasm for Learning: Express your eagerness to learn and develop within the role. Mention any relevant qualifications or training you are interested in pursuing that align with the company’s commitment to employee development.
How to prepare for a job interview at FRP Advisory Trading Limited
✨Showcase Your Communication Skills
As a Collections Advisor, you'll be making numerous calls daily. During the interview, demonstrate your excellent communication and listening skills. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to handle customer queries effectively.
✨Highlight Relevant Experience
If you have experience in collections or credit control, make sure to discuss it in detail. Share specific examples of how you've successfully managed accounts, resolved disputes, or met targets in previous roles. This will show that you understand the responsibilities of the position.
✨Emphasise Attention to Detail
The role requires high attention to detail, especially when managing ledgers and processing payments. Be prepared to discuss how you ensure accuracy in your work and provide examples of situations where your attention to detail made a difference.
✨Demonstrate Adaptability and Team Spirit
Since the job involves working both independently and as part of a team, share experiences that highlight your adaptability and teamwork. Discuss how you've successfully collaborated with colleagues to achieve common goals while also managing your individual responsibilities.