At a Glance
- Tasks: Support the team with data entry, paperwork, and customer queries.
- Company: Join Hilton-Baird, a leading debt collection agency with a strong reputation.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Other info: Inclusive culture that values diversity and personal development.
- Why this job: Be part of a dynamic team making a real difference in business operations.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 30000 £ per year.
Hilton-Baird Collection Services is an experienced and FCA-authorised commercial debt collection agency, with a proven track record in delivering excellent results on behalf of our clients. Established in 2001, we provide tailored debt recovery and credit control solutions to businesses of all sizes, from start-ups to large corporate entities, as well as the biggest banks, independent financiers and Insolvency Practitioners across the UK and Europe.
The primary responsibility of the Operations Support Administrator is to act as support for the business, encompassing all duties and responsibilities required to service the administration needs of Hilton-Baird Collection Services and the wider Hilton-Baird Group. The Operations Support Administrator will be responsible for meeting personal and team targets, and ensuring that the highest levels of quality and efficiency are maintained.
Key Responsibilities- Data entry and transposition from source format to Excel
- Loading of instructions on the Saleslogix collections platform
- Filing and retrieving paperwork
- Answering / screening phone calls and resolving queries
- Supporting the collections team in their duties
- Any other duty that is required as part of a special project
This is an operational role within the collections team of Hilton-Baird Collection Services and the role reports directly to the Head of ABL Services.
Qualifications- Excellent communication skills and telephone manner
- Educated to GCSE standard or above
- Preferably hold business or professional qualifications
- High level of attention to detail
- Computer proficiency – Word, Excel, Outlook and Sage or a similar accounts system
- Proven team player with excellent interpersonal skills
- Able to work on their own initiative and as part of a team
- Punctual and reliable
We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services – regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.
Operations Support Administrator in Southampton employer: FRP Advisory Group
Hilton-Baird Collection Services is an exceptional employer that prioritises employee growth and development within a supportive and inclusive work culture. Located in the heart of the UK, we offer our team members the chance to thrive in a dynamic environment, with access to tailored training and career advancement opportunities as part of the larger FRP Advisory Group. Join us to be part of a dedicated team that values integrity and clarity while making a meaningful impact in the debt recovery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Administrator in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hilton-Baird and understanding their values. Show us that you’re not just another candidate; demonstrate how your skills align with our mission of delivering excellent results.
✨Tip Number 3
Practice your communication skills! Since the role involves answering calls and resolving queries, being articulate and confident will set you apart. Consider mock interviews with friends or family to polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Hilton-Baird team.
We think you need these skills to ace Operations Support Administrator in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Support Administrator role. Highlight your attention to detail and any relevant experience in administration or data entry, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in working with Hilton-Baird Collection Services and how your background makes you a great fit for our team. Keep it concise but impactful!
Show Off Your Communication Skills:Since excellent communication is crucial for this role, make sure your written application is clear and professional. Avoid jargon and keep your language straightforward – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at FRP Advisory Group
✨Know Your Stuff
Before the interview, make sure you understand Hilton-Baird's services and values. Familiarise yourself with their approach to debt collection and how they support clients. This will show that you're genuinely interested in the role and can contribute to their mission.
✨Showcase Your Skills
Highlight your communication skills and attention to detail during the interview. Prepare examples of how you've successfully managed data entry or resolved queries in previous roles. This will demonstrate your ability to meet the demands of the Operations Support Administrator position.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics and the specific challenges the collections team faces. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Be Punctual and Professional
Arrive on time and dress appropriately for the interview. Being punctual reflects your reliability, which is crucial for the Operations Support Administrator role. A professional appearance will help create a positive first impression.
