At a Glance
- Tasks: Support customers with technical requirements and manage product specifications.
- Company: Join Greenyard, a leader in fresh and frozen produce, committed to sustainability.
- Benefits: Competitive salary, pension contributions, healthcare scheme, and generous holiday allowance.
- Other info: Opportunities for travel and career growth in a vibrant work environment.
- Why this job: Make a real impact in a dynamic team while promoting healthier futures.
- Qualifications: Strong IT skills, effective communication, and experience in food manufacturing.
The predicted salary is between 30000 - 40000 £ per year.
Greenyard is a global market leader in fresh, frozen, and prepared produce. The Company provides efficient and sustainable solutions to customers and suppliers through best-in-class products, market leading innovation and outstanding service. In doing so, it helps us enable a healthier future. We have a fantastic opportunity to join our UK Team within our Frozen Division.
As Customer Technical Assistant you will report to the Senior Customer Technical Manager, providing support to ensure we meet the technical requirements of our Retail and Food Service Customers.
Key Responsibilities will include:
- Completion of Daily Administrative Tasks
- Development and maintenance of Customer specifications utilising internal and customer portals
- Tracking of internal and external KPI's and reporting of the same to internal stakeholders
- Liaising with suppliers to gain technical information where required
- Assisting with traceability exercises
- Completion of physical product sampling
- Controlling customer specifications on internal and customers digital platforms
- Ensuring Customer Portals are up to date with all required relevant information
- Completion and reporting of customer complaint investigations with the wider Technical Team and reporting internally and externally on the same
- Attend Customer visits as required
- Support the Packaging Team to deliver on time artwork for packaging changes and new product launches
- Any other duties as required for specified key customer accounts
Person Specification:
- Excellent IT Skills (Excel, PowerPoint, Office 365)
- Effective communication skills across all levels
- Understanding of Quality Principles
- Experience of working within a Technical role in a food manufacturing environment
- Able to work within a team and also alone to complete objectives
- Proactive and Self-motivating
- Good organisational skills
- Excellent attention to detail
- Good problem-solving skills
- Able to work under pressure and meet the specific timeframes
- Must be flexible
Values:
- Reliable
- Entrepreneurial
- Creative
- Passionate
- Sharing
UK and occasionally international travel will be required to other company sites, suppliers or to industry events. The role may involve extended hours or weekend work during critical periods.
Benefits:
- Competitive Salary
- 4% Employer Pension Contribution
- 20 days holiday increasing to 26 days after one year (excluding bank holidays)
- Healthcare Cashback Scheme
- Cycle to Work Scheme
- Salary Sacrifice Electric Car Scheme
- Free on Site Parking
Customer Technical Assistant employer: Frozen UK
Greenyard is an exceptional employer, offering a dynamic work environment within the Frozen Division that fosters innovation and collaboration. Employees benefit from competitive salaries, generous holiday allowances, and a strong commitment to personal growth through training and development opportunities. With a focus on sustainability and health, Greenyard not only supports its team members but also contributes to a healthier future for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Frozen UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Frozen UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Technical Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Frozen UK:Your cover letter is your chance to shine! Tell us why you want to work at Frozen UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Frozen UK!
How to prepare for a job interview at Frozen UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
