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- Tasks: Lead equipment management and ensure top-notch service across our KFC restaurants.
- Company: Join Demipower, the largest KFC UK Franchisee with 120 thriving restaurants.
- Benefits: Enjoy a permanent role with opportunities for travel and professional growth.
- Why this job: Be part of an exciting business phase, driving innovation and efficiency in a dynamic environment.
- Qualifications: Experience in multi-site QSR, strong communication skills, and project management knowledge preferred.
- Other info: Ideal for proactive individuals who thrive in team settings and enjoy problem-solving.
At Demipower it is an exciting time for our business. Following several successful acquisitions, we are the largest KFC UK Franchisee with 120 Restaurants. As we enter a new phase of our business development, we are searching for an experienced Equipment Services Manager who can drive forward the equipment/service management across our estate. The role is on a permanent basis, based out of our Ruislip office with occasional travel to Restaurants.
What will you be doing:
- The Equipment Services Manager will be responsible for ensuring that our teams and our supply partners deliver a safe, compliant service on time and to budget, while maintaining excellent working relationships with internal and external stakeholders.
- Always manage the team effectively to ensure high levels of individual and collective performance delivering the contractual KPI’s as a minimum.
- Ensure effective and timely delivery of supplier services to agreed timescales, service requirements, scope, and quality.
- Provide monthly restaurant checks and routine compliance audits.
- Manage and deliver contracted services in accordance with agreed processes and service level agreements to ensure customer expectations are met or exceeded.
- Track and control supplier costs and provide clear and timely reporting of variances.
- Establish and maintain excellent working relationships based on open and honest communication.
- Present a credible and professional image both Professional and personal.
- Ability to create a plan and manage the business strategically.
- Ability to communicate across multiple stakeholders, identifying problems and opportunities for continuous improvement.
- Professional qualification and appropriate professional body membership preferred.
- Able to work with a high degree of initiative, creativity with a wide scope for discretion.
- Managing and mitigating risks related to the responsibilities of the business.
- Monitors spend and financial forecasting (both Opex and Capex). Focuses on using best business practice to improve efficiencies and operating costs.
- Management of assigned activities and projects within own department or with other functions and external businesses. Reviews and evaluates projects in progress.
- Optimizing vendor performance through effective SLA and performance management.
- Development and provision of data/metrics/reporting towards management on services, budget, quality, risk, and other.
We Tend to Look For People With:
- Multi-site QSR / retail experience.
- Excellent interpersonal and communication skills.
- Strong customer service skills.
- Competency in problem-solving and negotiation.
- Excellent understanding of budget formats and reports.
- Ability to work cross-functionally in multi-disciplinary teams of personnel.
- Team player but also ability to function independently and proactively.
- Project management experience supported by a qualification (desirable).
- In-depth experience in value-add, proactive, equipment and contractor Management.
Equipment Services Manager employer: Frosts Recruitment
Contact Detail:
Frosts Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equipment Services Manager
✨Tip Number 1
Familiarise yourself with the latest trends in equipment management within the QSR industry. Understanding the specific challenges and innovations can help you stand out during discussions with our team.
✨Tip Number 2
Network with professionals in the equipment services field, especially those with experience in multi-site operations. Building connections can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing supplier relationships and how you've optimised vendor performance. Real-life examples will demonstrate your capability to meet our expectations.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential scenarios that could arise in this role and how you would address them. This proactive approach will highlight your strategic thinking abilities.
We think you need these skills to ace Equipment Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in equipment and service management, particularly in multi-site QSR or retail environments. Use specific examples that demonstrate your ability to manage teams and deliver on KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Demipower and explain how your skills align with their needs. Mention your experience in managing supplier relationships and delivering services on time and within budget.
Highlight Key Skills: Emphasise your strong interpersonal and communication skills, as well as your problem-solving abilities. Provide examples of how you've successfully navigated challenges in previous roles, especially in a team setting.
Showcase Professional Qualifications: If you have any professional qualifications or memberships related to equipment management or project management, be sure to include these in your application. This will demonstrate your commitment to the field and enhance your credibility.
How to prepare for a job interview at Frosts Recruitment
✨Showcase Your Multi-Site Experience
Make sure to highlight any previous experience you have in managing equipment services across multiple locations. Discuss specific challenges you faced and how you overcame them, as this will demonstrate your capability to handle the demands of the role.
✨Emphasise Communication Skills
Given the importance of stakeholder management in this role, be prepared to discuss examples of how you've effectively communicated with various teams and external partners. This could include resolving conflicts or negotiating service agreements.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've identified problems and implemented solutions in a timely manner. This could involve improving supplier performance or optimising operational efficiencies, which are key aspects of the Equipment Services Manager role.
✨Understand Financial Management
Familiarise yourself with budget formats and financial reporting, as these are crucial for tracking supplier costs and managing Opex and Capex. Be ready to discuss how you've managed budgets in the past and any tools or methods you used to ensure accuracy.
