At a Glance
- Tasks: Coordinate technical support and ensure top-notch customer service for diagnostic instruments.
- Company: Join a dynamic team in a leading customer support centre.
- Benefits: Enjoy 28 days holiday, bonuses, health care, and gym membership.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the go-to person for tech support and make a real difference.
- Qualifications: Experience with Microsoft Dynamics CRM and strong customer service skills required.
The predicted salary is between 34525 - 34525 € per year.
An exciting opportunity has arisen for a Technical Service Coordinator to join a busy Customer Support Centre, delivering first-class technical coordination and customer service across a portfolio of diagnostic and laboratory instrumentation. This role is highly customer-facing and focuses on providing a seamless support experience, coordinating field service activity and ensuring contractual service levels and KPIs are consistently achieved.
A critical success factor in this role is strong, hands-on experience with Microsoft Dynamics CRM, which is used as the central platform for fault logging, reporting, scheduling and case management.
Key Responsibilities:- Handle inbound calls via dedicated customer service hotlines
- Manage email enquiries and support requests
- Accurately log instrument faults and service activity within Microsoft Dynamics CRM
- Coordinate and schedule:
- Emergency call-outs
- Planned preventative maintenance visits
- Urgent corrective actions and engineering changes
- Work collaboratively with field service engineers to meet customer expectations and response KPIs
- Update cases and maintain accurate service records within Microsoft Dynamics CRM
- Collate service data and generate KPI reports for account stakeholders
- Coordinate maintenance activity with partner suppliers and customers to maximise instrument uptime
- Escalate complex customer issues where required
- Maintain CRM records for newly installed equipment
- Support inventory management processes
- Build and maintain strong working relationships with customers and service partners
- Monitor supplier performance against contractual service levels
- Participate in required training programmes
- Report regulatory concerns appropriately
- Follow health, safety and environmental procedures
- Strong working knowledge and practical experience using Microsoft Dynamics CRM (essential and critical)
- Proficient in Microsoft Office Suite
- Minimum 2 years' experience in a customer service, coordination or scheduling environment working to KPIs
- Experience producing KPI or service performance reports
- Excellent written and verbal communication skills
- Strong English language proficiency
- Experience handling escalations across multiple stakeholders
- Experience within diagnostics, laboratory or healthcare service environments
- Exposure to managed service contracts
- Commercial awareness
- Highly organised with strong attention to detail
- Able to prioritise and manage multiple service requests
- Customer-focused with a proactive problem-solving approach
- Confident working with data, reporting, and CRM systems
- Strong team collaboration
- Holiday Entitlement 28 days plus (8 days bank holiday)
- Bonus
- Pension
- Health Care Insurance (BUPA)
- Cash Plan (Simplyhealth)
- Income Protection Insurance
- Educational Grant Scheme
- Employee Assistance Program
- Life Insurance 6 times the annual salary
- Perkbox
- Gym membership
Technical Services Coordinator in Milton Keynes employer: Frossell Recruitment
Join our dynamic team in Milton Keynes as a Technical Services Coordinator, where we prioritise employee well-being and professional growth. With a comprehensive benefits package including generous holiday entitlement, health care insurance, and an educational grant scheme, we foster a supportive work culture that values collaboration and customer satisfaction. Our commitment to excellence ensures that you will thrive in a role that not only challenges you but also rewards your contributions with an 18% yearly bonus and opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Coordinator in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to clearly explain how your experience with Microsoft Dynamics CRM and customer service aligns with what they’re looking for. Keep it concise and engaging!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Technical Services Coordinator in Milton Keynes
Some tips for your application 🫡
Show Off Your CRM Skills:Make sure to highlight your experience with Microsoft Dynamics CRM in your application. We want to see how you've used it in past roles, so don’t hold back on the details!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Use keywords from the job description to show us you’re a perfect fit for the Technical Services Coordinator position.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Frossell Recruitment
✨Know Your Microsoft Dynamics CRM
Since this role heavily relies on Microsoft Dynamics CRM, make sure you brush up on your knowledge and practical experience with the platform. Be ready to discuss specific features you've used and how they helped you manage customer service tasks effectively.
✨Showcase Your Customer Service Skills
This position is all about delivering top-notch customer support. Prepare examples from your past experiences where you successfully handled customer inquiries or escalations. Highlight your proactive problem-solving approach and how you maintained strong relationships with clients.
✨Be Data Savvy
You'll need to produce KPI reports and manage service records, so demonstrate your comfort with data management. Bring examples of reports you've created in the past and be ready to discuss how you used data to improve service performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to coordinate service activities and handle multiple requests. Think through potential situations you might face in this role and how you would prioritise tasks while ensuring customer satisfaction.
