At a Glance
- Tasks: Coordinate service appointments and support engineers for smooth operations.
- Company: Established retail technology organisation with a focus on service excellence.
- Benefits: Competitive salary, hybrid work options, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be the backbone of service operations and make a real difference every day.
- Qualifications: Strong organisational skills and ability to manage multiple priorities.
The predicted salary is between 25185 - 32000 £ per year.
We’re partnering with a well-established service-led organisation in the retail technology space to find a highly organised and proactive Service Administrator to join their Milton Keynes team. This is a key role at the heart of the service operation, supporting engineers, customers, and internal teams to ensure everything runs smoothly and efficiently.
About the Role: As a Service Administrator, you’ll be the central point of coordination for service activity. You’ll be responsible for keeping things moving behind the scenes—scheduling engineers, managing service records, handling customer queries, and ensuring all documentation and processes are accurately maintained. This is a busy, varied position where no two days are the same. You’ll need to be comfortable juggling priorities while maintaining a calm, professional approach, especially when supporting customers and resolving service-related queries.
Key Responsibilities:
- Schedule and coordinate service appointments to ensure efficient engineer deployment and timely customer support
- Maintain accurate service records, work orders and customer communications on internal systems
- Handle incoming customer enquiries via phone and email, providing a prompt and professional response
Service Scheduler in Milton Keynes employer: Frossell Recruitment
Join a dynamic and supportive team in Milton Keynes, where your role as a Service Administrator will be pivotal in ensuring seamless service operations. With a focus on employee growth and a hybrid working model, the company fosters a collaborative work culture that values initiative and efficiency. Enjoy competitive benefits and the opportunity to develop your skills in a thriving retail technology environment, making it an excellent place for meaningful and rewarding employment.
