At a Glance
- Tasks: Support families and children, ensuring their well-being and development in a contact centre.
- Company: Established care company dedicated to helping children and families thrive.
- Benefits: Competitive pay, generous holiday, training opportunities, and mileage reimbursement.
- Other info: Flexible working hours and a supportive team environment.
- Why this job: Make a real difference in children's lives while gaining valuable experience.
- Qualifications: Experience with children in safeguarding settings; NVQ level 3 preferred but not essential.
Job Description
Be a Parental Contact Centre Support Worker
A great opportunity to work with an established and growing care company providing residential live in support for children and teenagers with challenging behaviour. They also have a very thriving parental support unit to support parents and children as a unit in the early stages. They are always growing and take pride in the support they give the children – they believe that setting them up with the life skills now will help them turn into well rounded members of the community. The staff are always on hand to provide emotional support as well as helping to teach and develop the children for the future.
They are recruiting for a Parental Care Centre Support Worker, you will be:-
- Based in a parental contact centre in Widnes
- Working 3 days per week – 10am till 10pm (36 hours per week)
- Working with families and children up to about the age of 16 years old
- Supporting the family unit as a whole so they can get things back on track with caring for their children
- Helping to put care plans in operation, looking after and monitoring the safe guarding of the child whilst in their parents’ care
- Taking extensive notes and reports as these may be called upon in court
- Spending half the time at the centre in Widnes, the rest of the time working in and around Merseyside doing welfare checks on people in their homes
Benefits and salary of a Parental Contact Centre Support Worker:-
- £14.10 per hour if you already have your level 3 children and young people’s workforce qualification
- £13.10 per hour if you have the experience but don’t have the above qualification
- 224 hours holiday per year – you get an extra 2 days when you have been there 2 years
- Bank holidays paid at x1.5
- A great support network with further training and development
- Claim petrol back for 40p per mile
Qualifications/Experience/Requirements to work in parental support:-
- Living within travelling distance to Widnes
- You must have a full UK driving licence and have your own vehicle
- They are looking for ideally one male and one female support worker due to certain children’s needs
- NVQ level 3 Diploma for the Children and Young People's Workforce would be very beneficial but would consider someone working towards it with the hands on experience
- You would also need some sort of experience working with children within a safe guarding setting – you could be a social worker, community family support background, children’s residential care background… as long as you have experience dealing with children within a safe guarding situation
- If you have any experience working with children with non school attendance, anxiety, ADHD or autism then that would be very beneficial but is not essential
- You have to be able to keep good records and paperwork up to date as some of your paperwork will be submitted as court documents
#beaFRONTrunner
For an immediate interview please Click Apply and speak with Adam Southam.
In the event that you are contacted for a role, please note that as part of the registration process you shall be required to provide FRONTrunner Recruitment Ltd. with proof of identity as well as proof of eligibility to work in the United Kingdom.
Parental Contact Centre Support Worker in Runcorn employer: FRONTrunner Recruitment Ltd.
Join a compassionate and dedicated team at our Widnes-based parental contact centre, where we prioritise the well-being of children and their families. With a strong emphasis on employee development, we offer extensive training opportunities and a supportive work culture that values your contributions. Enjoy competitive pay, generous holiday allowances, and the chance to make a meaningful impact in the lives of children and parents alike.
Contact Details:
FRONTrunner Recruitment Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parental Contact Centre Support Worker in Runcorn
✨Dive into Local Community Groups
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We think you need these skills to ace Parental Contact Centre Support Worker in Runcorn
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to FRONTrunner Recruitment Ltd.:Before hitting send, make sure to tailor your application specifically to FRONTrunner Recruitment Ltd.! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at FRONTrunner Recruitment Ltd.
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
