Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.
Contract:
Contract:
Full Time, fixed-term contract for 8 months from September 2026
Please note that although the deadline is 13 July 2026, we may close earlier based on the success of applications received.
Please note that although the deadline is 13 July 2026, we may close earlier based on the success of applications received.
You will be joining us at our busiest time and will have day to day logistical and admin responsibilities with focus on supporting applicants through the selection stages of our programme, Approach Social Work. You will work with the Selection team and share responsibilities between other Selection Coordinators to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout. This role would particularly suit someone who has had some experience interacting with customers, for example in admin support, retail, hospitality, customer service, or similar.
Please note that ‘Administrator’ is the title we use for advertising. Internally, administrators are known as ‘Coordinators’ so this role’s full title is Selection Coordinator.
You will be joining the recruitment team for Approach Social Work, a three-year programme where participants qualify as a social worker, study for a master's degree and work directly with children and families.
You will be joining the recruitment team for Approach Social Work, a three-year programme where participants qualify as a social worker, study for a master's degree and work directly with children and families.
Our recruitment team is made up of:
- Attraction team: who work to attract people to Approach from the areas we
- work nationally, and support applicants to progress and succeed in their applications
- Selection team: who deliver the high-volume selection and assessment process
As a Selection Coordinator, your work will be integral to our mission to create social change for children who do not have a safe or stable home.
Key Responsibilities
- Be the main point of contact for candidates throughout the selection process by responding to candidate queries, supporting the implementation of reasonable adjustments and producing feedback reports after assessment centres.
- Coordinate virtual assessment centres; manage scheduling, liaise with assessors and stakeholders, troubleshoot minor technical issues with the platform, and oversee the smooth running of the day.
- Manage the logistics involved in planning and delivering over 50 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors).
- Track and monitor candidate information using our online customer relationship management system, virtual assessment platform and Microsoft Excel using careful attention to detail.
Skills, Knowledge and Expertise
Experience and Knowledge
- Excellent written communication skills with ability to compose clear and professional emails and messages.
- Highly organised with a proven ability to plan effectively and manage multiple conflicting priorities, ensuring deadlines are met.
- Excellent attention to detail with ability to follow processes consistently and ensure information is accurate.
- Excellent verbal communication skills.
- Prior experience engaging with customers professionally (E.g. in customer service, hospitality, retail, or similar.)
- Experience in tracking and monitoring data with careful attention to detail to ensure accuracy.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
