Salary: £32,178.51 - £39,329.28 (£35,753.90 - £42,904.67 inclusive of London office allowance) plus competitive pension
The salary range reflects the range of Officer roles covered by this recruitment campaign. Individual roles have been evaluated and benchmarked according to Frontline's pay framework and may sit at different points within the Officer pay band depending on the level of responsibility, complexity and experience required. Candidates will be appointed to the salary associated with the specific role they are offered. Salaries are fixed within Frontline's pay framework and are not negotiable.
Location: Hybrid- 2 days per week in London Office
Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.
Please note this ad will close on Thursday 5 November at 9am.
Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.
We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.
As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape.
Examples of teams and roles you may join
Digital Learning Officer: Support the delivery and continuous improvement of Frontline's digital learning offer. This may include managing digital learning platforms, maintaining online content and resources, supporting learners and facilitators, coordinating digital learning activity and helping improve the user experience.
Key Responsibilities
- Take ownership of defined areas of work, ensuring activities and deliverables are completed to a high standard and within agreed timescales.
- Support the planning, mobilisation and delivery of programmes, projects and organisational initiatives.
- Manage multiple priorities and deadlines within a fast-paced and target-driven environment.
- Monitor progress, identify risks or issues and escalate concerns where appropriate.
- Build and maintain effective working relationships with internal and external stakeholders.
- Act as a point of contact within your area of responsibility, ensuring enquiries and requests are responded to professionally and efficiently.
- Coordinate activity across teams and support effective communication between stakeholders.
- Contribute to positive experiences for participants, partners and colleagues.
- Support governance, reporting and assurance activity within your area of work.
- Produce reports, briefings, presentations and management information for a range of audiences.
- Maintain accurate records, systems and documentation, ensuring information is reliable and up to date.
- Use data and information to support planning, decision-making and effective delivery.
- Identify opportunities to improve processes, systems and ways of working.
- Contribute to the implementation of new tools, technologies and organisational initiatives.
- Support the use of automation, AI and digital solutions to improve efficiency and effectiveness.
- Share learning and contribute to the development of consistent and sustainable ways of working across Frontline.
Skills, Knowledge and Expertise
- Experience in a programme, governance, partnerships, digital, operational or comparable professional role.
- Experience managing multiple priorities and deadlines in a varied, target-driven setting.
- Experience working with a range of stakeholders and building positive working relationships.
- Experience taking ownership of defined areas of work and delivering activities through to completion.
- Experience using judgement to resolve issues, identify solutions and escalate concerns appropriately.
- Experience producing reports, presentations, updates or other written outputs for a range of audiences.
- Experience using systems, data or management information to support delivery and decision-making.
- Experience supporting projects, programmes or operational activity using structured planning, governance or delivery approaches.
- Experience identifying and implementing improvements to processes, systems or ways of working.
- Experience working within education, learning, public sector or not-for-profit environments.
- Strong organisational skills, with the ability to manage competing priorities and deadlines effectively.
- Strong written and verbal communication skills, with the ability to tailor communications to different audiences.
- Able to work independently, exercise sound judgement and take ownership of work through to completion.
- Strong stakeholder management skills, with the ability to build positive and productive working relationships.
- Proactive and solution-focused, identifying issues and driving them through to resolution.
- Adaptable and resilient, responding positively to changing priorities and organisational needs.
- Commitment to continuous improvement, seeking opportunities to improve processes, systems and ways of working.
- Interest in developing specialist expertise within a chosen professional area.
- Understanding of programme, project or governance management principles.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
Programme Support Officer employer: Frontline
At Frontline Group, we pride ourselves on being an exceptional employer that values data-driven decision-making and fosters a collaborative work culture. Our commitment to employee growth is evident through our comprehensive benefits package, including 28 days of holiday, hybrid working arrangements, and extensive learning opportunities, all within a diverse and inclusive environment in Peterborough. Join us to make a meaningful impact while enjoying a supportive atmosphere that empowers you to thrive.
