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- Tasks: Book deliveries, manage schedules, and handle customer calls with a smile.
- Company: Join a vibrant team in Dartford focused on excellent customer service.
- Benefits: Enjoy free parking, company events, and a solid pension plan.
- Other info: Full-time roles available with opportunities for temp to perm.
- Why this job: Perfect for those who love talking to people and keeping things organised.
- Qualifications: Experience in customer service or call centres is a plus.
The predicted salary is between 22000 - 26000 £ per year.
This role is ideal if you have experience in customer service, call centre, or admin and enjoy speaking with people and keeping things organised.
What you’ll be doing:
- Booking deliveries and managing schedules
- Handling customer calls (inbound & outbound)
- Updating systems and admin tasks
- Delivering great customer service
What we’re looking for:
- Confident on the phone (call centre / customer service experience)
- Good computer and admin skills
- Clear communicator with a positive attitude
Job Types: Full-time, Permanent, Temp to perm
Benefits:
- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
- Transport links
Work Location: In person
Locations
Customer Service Advisor in Hawley, Kent employer: Frontline Recruitment Group
Contact Detail:
Frontline Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hawley, Kent
✨Tip Number 1
Get to know the company! Before you apply, do a bit of research on their values and culture. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! If you're going for a Customer Service Advisor role, brush up on your phone skills. Try role-playing with a friend to get comfortable handling calls and answering common customer queries.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values in their staff.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role and ready to take that next step in your career.
We think you need these skills to ace Customer Service Advisor in Hawley, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Keep it friendly and professional, and let us know what excites you about joining our team.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application reflects your communication style. Be clear, concise, and positive – we love a good vibe!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Frontline Recruitment Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve issues. This shows that you understand the importance of delivering great service.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with handling different types of customer inquiries. Remember, a positive attitude goes a long way!
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Knowing what they stand for can help you tailor your answers during the interview. Plus, it shows that you're genuinely interested in the role and the company itself.
✨Prepare for Admin Questions
Since the job involves updating systems and managing schedules, be prepared to answer questions about your computer skills and organisational abilities. Think of examples from your past experiences where you successfully managed admin tasks or improved processes.