Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Booking Administrator, liaising with customers and managing deliveries.
- Company: We're a busy Distribution company focused on excellent customer service.
- Benefits: Earn £13.10 per hour with flexible shifts and a supportive team environment.
- Why this job: Perfect for confident communicators who enjoy helping others and thrive in a dynamic setting.
- Qualifications: Must be PC literate, confident on the phone, and have a positive attitude.
- Other info: Work 5 days a week, with shifts between 8am and 8pm in Dartford DA2.
Are you good with people and computers and like to talk on the phone? We are recruiting for someone to join our team as a booking administrator within a busy Distribution company. This role will be working within a team of administrators, working closely with customers to liaison deliveries and update systems and paperwork accordingly. This role will include making a lot of calls to customers meaning it would suit someone who is confident talking and with administration. If this sounds like something you’d love to join, keep reading!
This role is based in Dartford DA2. Working any 5 over 7 days, 8 hour shifts between 8am and 8pm. Paying £13.10 per hour.
Key areas of responsibility:- Contacting customers to book delivery slots at a time that suits them.
- Ensuring balances are settled on accounts.
- Updating internal systems and paperwork accordingly.
- Working closely with the delivery teams to ensure each customer’s needs are met to a high standard.
- Approaching each customer with a warm and empathetic outlook and handling feedback and complaints in a professional manner.
- Comfortable and confident on the telephone and PC literate.
- Being able to use own initiative.
- Positive attitude and outlook with ability to empathise in all situations.
- Systematic and persistent approach to work.
- Putting the customer first and taking personal responsibility to resolve any issues.
If this looks like a role that would suit you, give us a call to discuss the next steps in your new career!
Booking Administrator employer: Frontline Recruitment Group
Contact Detail:
Frontline Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding how the distribution process works and the importance of customer satisfaction will help you stand out during any conversations with our team.
✨Tip Number 2
Practice your phone communication skills. Since this role involves a lot of customer interaction over the phone, being able to convey information clearly and confidently will be crucial in making a positive impression.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or handled complaints, as this will demonstrate your capability to manage customer needs effectively.
✨Tip Number 4
Be prepared to discuss your approach to teamwork. Since you'll be working closely with other administrators and delivery teams, highlighting your collaborative skills and how you contribute to a positive work environment can set you apart.
We think you need these skills to ace Booking Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your communication skills and any previous roles where you handled customer interactions or worked in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific skills that align with the job description, such as your ability to handle calls confidently and your systematic approach to work.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully managed customer relationships in the past. Highlight instances where you resolved issues or received positive feedback from customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Frontline Recruitment Group
✨Show Your Communication Skills
As a Booking Administrator, you'll be on the phone a lot. Make sure to demonstrate your confidence and clarity in communication during the interview. Practice speaking clearly and concisely about your experiences.
✨Highlight Your Customer Service Experience
This role requires a warm and empathetic approach. Be ready to share examples of how you've successfully handled customer interactions in the past, especially any challenging situations where you resolved issues effectively.
✨Demonstrate Your Organisational Skills
Since you'll be updating systems and paperwork, it's important to show that you're systematic and detail-oriented. Discuss any relevant experience you have with administration or managing multiple tasks efficiently.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
