At a Glance
- Tasks: Connect frontline workers with essential supplies and solve problems creatively.
- Company: Join Frontline.Live, a charity dedicated to supporting healthcare heroes during crises.
- Benefits: Flexible volunteer role that fits your lifestyle and offers valuable experience.
- Other info: Be part of a passionate team making an impact in the community.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Driven, resilient, and detail-oriented individuals who enjoy communication.
Company Description
Frontline.Live harnesses the power of live, open data, to connect people in crisis with the resources they need. Currently, Frontline.Live is working hard to connect UK frontline healthcare workers with the PPE they lack, to aid in the Covid-19 crisis. By collecting, visualising and analysing data from suppliers and people in need, we show political and procurement bodies a more effective, more efficient and more human way of meeting needs in a time of crisis.
Job Description
The Needs Matching Team is here to make sure our frontline workers have their needs met as quickly as possible. We are part customer service and part detective, with a major in problem solving!
You will be responsible for connecting every frontline worker who needs equipment, with the suppliers who have it. Specific responsibilities may include:
- Validate and add suppliers and needs to the map
- Connect suppliers and supplies to those raising needs
- Foster and build relationships with suppliers and needs raisers
- Update the list of preferred suppliers
- Monitor our email service
- Identify story worthy insight on suppliers and needs raisers
Qualifications
- Results orientated and driven
- Resilient and determined
- Attention to detail
- Comfortable communicating with need raisers and suppliers over phone and email
Additional Information
Frontline.Live has recently gained official charity status, and for now is entirely staffed by volunteers. This volunteer position is entirely mouldable to your own living and working situation, and we'd love to hear from you, and how this might work for you.
Customer Service - Needs Matching Volunteer in London employer: Frontline.Live
Frontline.Live is an exceptional employer for those looking to make a meaningful impact in the community, especially during these challenging times. As a volunteer with us, you will be part of a dynamic team dedicated to supporting frontline healthcare workers, with flexible roles that adapt to your personal circumstances. Our collaborative work culture fosters growth and innovation, allowing you to develop valuable skills while contributing to a vital cause.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Needs Matching Volunteer in London
✨Tip Number 1
Get to know the company inside out! Research Frontline.Live and understand their mission. This will help you connect with their values during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former volunteers at Frontline.Live on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and potentially a referral!
✨Tip Number 3
Practice your problem-solving skills! Since the role is part detective, think of scenarios where you've had to solve issues quickly. Prepare examples to share during your chat with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to be part of the Frontline.Live community.
We think you need these skills to ace Customer Service - Needs Matching Volunteer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping frontline workers shine through. We want to see how much you care about making a difference during this crisis!
Be Specific:Use concrete examples from your past experiences that demonstrate your problem-solving skills and attention to detail. We love seeing how you've tackled challenges before!
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the needs of the Needs Matching Team. We appreciate when applicants take the time to connect their experience with our mission.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Frontline.Live.
How to prepare for a job interview at Frontline.Live
✨Know the Mission
Before your interview, make sure you understand Frontline.Live's mission and how they connect frontline workers with essential resources. Familiarise yourself with their work during the Covid-19 crisis, as this will show your genuine interest in the role and the organisation.
✨Showcase Your Problem-Solving Skills
Since the role involves a lot of detective work and problem-solving, prepare examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you approached these situations and what the outcomes were.
✨Communicate Clearly
As you'll be communicating with both suppliers and need raisers, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your communication style and ensure you can convey information effectively.
✨Demonstrate Resilience and Determination
Frontline.Live values resilience and determination, especially in a fast-paced environment. Think of instances where you've had to persevere through difficulties and be prepared to share these stories during your interview to highlight your suitability for the role.
