At a Glance
- Tasks: Support key clients by managing retail promotional activities and ensuring smooth operations.
- Company: Join the UK's leading magazine distribution business with a focus on innovation.
- Benefits: Enjoy 28 days holiday, hybrid working, and comprehensive wellbeing support.
- Other info: Be part of a diverse team that values your authentic self and supports your growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication, organisation, and problem-solving skills are essential.
The predicted salary is between 22950 - 28050 £ per year.
Can you balance competing deadlines, deliver exceptional customer service, and maintain a sharp eye for detail while working directly with key clients? We are seeking a Key Account Administrator to join us on a 9-month fixed-term contract. In this role, you will support the planning and delivery of retail promotional activity across a portfolio of market-leading magazine titles. Working closely with the Retail National Account team, you will help manage key retail accounts by providing efficient, timely and accurate administrative support. You’ll help keep promotional activity running smoothly by coordinating bookings, POS activity, invoicing, reporting and key updates across the business.
This is a busy, varied role where strong organisation, attention to detail and relationship-building skills will be key. You will work with internal and external teams, including publisher production teams, our primary carrier and our internal wholesale team, to help ensure titles reach shelves on time and promotional activity runs smoothly.
We offer an informal hybrid working model, with a minimum of 8 office days every 4 weeks. Internally, the role title is a Retail Promotions Executive.
What you’ll be doing:
- Manage retail promotional plans and client bookings, ensuring activity is accurately recorded and delivered on time.
- Coordinate promotional activity, POS materials and merchandising programmes in line with retailer deadlines.
- Work with retail accounts, suppliers and external partners to support promotional campaigns, approvals and invoicing.
- Monitor trade marketing spend and maintain key promotional systems and retail information.
- Support customer meetings, range reviews and promotional planning activity, providing updates and coordinating actions.
- Produce reports, analyse promotional performance and provide insights to support decision-making.
- Coordinate store visit activity and share updates with publisher and customer-facing teams.
- Provide day-to-day support to the Retail Promotions Manager across a range of retail marketing initiatives.
What we're looking for:
- Strong relationship-building, communication and persuasion skills.
- Ability to prioritise workload, manage deadlines and stay organised.
- Good problem-solving skills and basic negotiation skills.
- Strong numeracy and attention to detail.
- Flexibility, adaptability and the ability to work well as part of a team.
- Good working knowledge of Microsoft Office, including PowerPoint.
- Experience with MicroStrategy or supply chain processes would be advantageous.
Even if you don’t meet every requirement, we’d still love to hear from you. If you’re excited about the role and believe you could be a great fit, we encourage you to apply.
Please note Frontline Group is unable to provide sponsorship for this role.
About us
United by our mission to ‘Make the Complex Simple’, we connect some of the world’s most recognised brands with consumers across retail, media, and premium environments. We’re the UK’s leading magazine distribution business and a leading retail solutions partner across publishing and home entertainment, made up of three business units – Frontline Distribution Solutions, Frontline Retail Solutions, and Gold Key Media. Through our three business units, we deliver market-leading solutions across publishing, home entertainment, and global brand engagement.
Our Culture: We’re passionate about developing talent and supporting our people grow and thrive. Our people are at the heart of our success. You’ll be part of a business that celebrates diversity and creates an environment where everyone feels welcomed, valued, and empowered to be their authentic selves. Guided by our I ACT values – Impact, Ambition, Collaboration, and Trust – you’ll work in a team that encourages innovation, drives sustainable performance, and supports your development, giving you the opportunity to make a real impact within a happy, high-performing and inclusive working environment.
Benefits
- 28 days holiday plus bank holidays (pro rata)
- Contributory pension, including life assurance, and income protection
- Informal hybrid working arrangements, combining in-office and remote/home working.
- Additional leave: 2 paid volunteering days per year and family-friendly policy
- Wellbeing support, including our Employee Assistance Programme
- On-site gym and parking at Stuart House, Peterborough
- Reward Gateway scheme – Smart Spending App with access to a range of deals and discounts
- Salary‑sacrifice options including private medical insurance, car scheme, and holiday purchase scheme
- Learning and development opportunities
- Coaching and mentoring available to all colleagues
Key Account Administrator in Peterborough employer: Frontline Group
As a People Advisor at Frontline Group, you will thrive in a dynamic and supportive environment that prioritises employee wellbeing and growth. With a strong focus on enhancing the employee experience, our informal hybrid working model allows for flexibility while fostering collaboration among team members. We are committed to your professional development, offering comprehensive benefits, including generous holiday allowances, wellbeing support, and opportunities for coaching and mentoring, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Administrator in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Frontline Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Frontline Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Key Account Administrator in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Frontline Group.
How to prepare for a job interview at Frontline Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Frontline Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Frontline Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
