MAIN PURPOSE OF THE JOB:
The postholder will be responsible for the delivery of administrative activities on behalf of the Making Justice Work Project including compliance and monitoring of project partner activities, dealing with referrals and promotion of the project.
WHO THEY ARE RESPONSIBLE TO:
Housing Advice & Advocacy Manager
MAIN TASKS OF THE JOB:
- Work on behalf of Making Justice Work partners (Frontline Fife, Fife Law Centre and Citizens Advice & Rights Fife) to raise awareness of the service.
- Process incoming referrals to the Making Justice Work Project.
- Co-ordinate Steering Group communications and contacts (including organisation of meetings).
- Maintain accurate records and performance data to evidence client outcomes and compliance requirements.
- Gather and compile client satisfaction feedback to help inform quality assurance and continuous improvement.
- Complete quarterly returns and communicate findings to the Scottish Legal Aid Board on behalf of partners.
- Work flexibly to ensure a full service is maintained across the partnership.
- Participate in service reviews and SNSIAP audit process.
CONTINUOUS PROFESSIONAL LEARNING, DEVELOPMENT AND HEALTH & WELLBEING :
- Take ownership of one’s own continuous professional development and learning as set out in FLF’s Supervision and Appraisal programme.
- Put into practice effective skills which promote inclusion, strength based working, and trauma informed delivery.
- Be committed to promoting safety-first practices to assure safety, wellbeing, selfcare and safeguarding for all.
All staff have a duty to protect supported individuals from abuse and to report any concerns immediately to their line manager or other management staff and to work in accordance with the Protection of Vulnerable Groups (Scotland) Act 2007 and Data Protection/GDPR legislation. This role will be reviewed under the Disclosure (Scotland) Act 2020 (updated August 2026) legislation and therefore any employee holding this role may be subject to Disclosure Checks or PVG membership requirements prior to taking up the role.
Locations
Making Justice Work Administrator in Fife, Kirkcaldy employer: Frontline Fife
Frontline Fife is an exceptional employer dedicated to promoting independent living and preventing homelessness in a supportive and inclusive environment. With a strong commitment to employee wellbeing, we offer flexible working arrangements, fully funded professional development, and a culture that values fairness and integrity. Join us in making a meaningful impact while enjoying generous benefits such as 32 days of annual leave and a competitive pension scheme.
