Housing Advice & Advocacy Officer in Fife, Kirkcaldy

MAIN PURPOSE OF THE JOB:

The Housing Advice & Advocacy Officer will work to prevent housing insecurity by empowering individuals to choose housing options which are right for them and their circumstances and, where needed, assist them to exercise their rights to access or maintain a safe and secure home. This work is delivered under the Scottish National Standards for Information and Advice Providers (SNSIAP) and is funded by the Scottish Legal Aid Board.

WHO THEY ARE RESPONSIBLE TO: Manager for Housing Advice & Advocacy

MAIN TASKS OF THE JOB:

• Provide prevention-led, accredited housing advice.
• Undertake person-centred interviews to identify all relevant issues and needs based upon sound evidence.
• Advocate with third parties on behalf of the clients and refer them on to address their wider needs.
• Provide Lay Representation in Heritable Court/Private Rented Sector First Tier Tribunals.
• Deliver certified housing mediation to sustain tenancies.
• Actively promote the service by building effective relationships, attending multi agency meetings and events and providing outreach clinics.
• Maintain accurate records to evidence client outcomes and compliance requirements.
• Keep up to date with housing and homelessness policy changes and internal practices which directly impact service delivery and SNSIAP standards.
• Participate in service reviews and reflective practice.
• Foster cross team and interagency working.

CONTINUOUS PROFESSIONAL LEARNING, DEVELOPMENT AND HEALTH & WELLBEING:

• Take ownership of one’s own continuous professional development and learning as set out in FLF’s Supervision and Appraisal programme.
• Put into practice effective skills which promote inclusion, strength based working, and trauma informed delivery.
• Be committed to promoting safety-first practices to assure safety, wellbeing, selfcare and safeguarding for all.

All staff have a duty to protect supported individuals from abuse and to report any concerns immediately to their line manager or other management staff and to work in accordance with the Protection of Vulnerable Groups (Scotland) Act 2007 and Data Protection/GDPR legislation. This role will be reviewed under the Disclosure (Scotland) Act 2020 (updated August 2026) legislation and therefore any employee holding this role may be subject to Disclosure Checks or PVG membership requirements prior to taking up the role.