At a Glance
- Tasks: Provide top-notch IT support and manage escalated incidents for our clients.
- Company: Join Frontline Consultancy, a leader in Managed Services with a supportive team.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with exciting project opportunities.
- Why this job: Make a real difference by solving complex IT challenges and supporting diverse technologies.
- Qualifications: 5+ years in IT and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Frontline Consultancy are seeking a Senior Service Desk Analyst to support our Managed Services customers.
You will deliver maintenance for a primary incident solution, handle requests, and report to the centralised Service Desk division.
The role includes escalated support across a wide range of technologies and some project work.
You should have 5+ years in IT, 2+ years in 2nd level IT Service Delivery, and strong communication skills for technical and business users.
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Senior Service Desk Analyst — Hybrid IT Support & Escalations employer: Frontline Consultancy & Business Services
At Frontline Consultancy, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Our hybrid work model offers flexibility while providing ample opportunities for professional growth through ongoing training and exposure to diverse technologies. Join us in a supportive environment where your contributions are valued, and you can make a meaningful impact on our Managed Services customers.
Contact Details:
Frontline Consultancy & Business Services Recruitment Team
