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For Companies At a Glance
- Tasks: Manage customer calls, log details in CRM, and coordinate jobs with customers and contractors.
- Company: Join a leading residential developer with a rich history and 5-star builder status.
- Benefits: Enjoy a performance bonus, generous leave, pension, private healthcare, and car leasing options.
- Why this job: Be part of a high-performing team in a company recognised for quality and excellence.
- Qualifications: Strong customer service skills and a results-driven mindset are essential.
- Other info: Full-time role with flexible hours across two weeks.
The predicted salary is between 30000 - 42000 £ per year.
The Client
Our client began life as a small family business established in 1946 and today is recognised as a market leading residential developer boasting 5-star builder status.
They are committed to building exceptional quality homes and were recently crowned Large housebuilder of the year at the Housebuilder Awards 2023.
The Role
Our client is currently recruiting for a Customer Service Coordinator to join their fast paced and high performing team.
You will be responsible taking calls from customers, making accurate logs on the internal CRM system and managing jobs from start to finish, liaising with customers and contractors to set deadlines.
The ideal candidate will have demonstrated strong customer services skills in their career to date and be confident in achieving results against set KPIs.
Full time 35 hours per week Monday to Friday (Week 1 0800 till 1600 and then week 2 0930 till 1730).
Benefits
- Annual performance related bonus
- 25 days annual leave + bank holidays
- Company pension
- Private Healthcare after 1 years service
- Access to company car leasing scheme
- Ride to work scheme
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Customer Service Coordinator employer: Frontline Construction Recruitment
Contact Detail:
Frontline Construction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the company's history and values. Understanding their journey from a small family business to a market leader will help you connect with their mission during interviews.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios you might encounter in this role. Think about how you would handle difficult customers or manage multiple tasks simultaneously.
✨Tip Number 3
Prepare to discuss your experience with CRM systems. Be ready to share specific examples of how you've used such tools to improve customer interactions or streamline processes.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to customer service roles. Knowing what metrics are important will allow you to demonstrate your ability to meet and exceed these expectations.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Coordinator position. Tailor your application to highlight relevant experience and skills that match what the company is looking for.
Highlight Customer Service Skills: Emphasise your strong customer service skills in your CV and cover letter. Provide specific examples of how you've successfully managed customer interactions, resolved issues, and achieved results against KPIs in previous roles.
Showcase Your Organisational Skills: Since the role involves managing jobs from start to finish, demonstrate your organisational abilities. Mention any experience with CRM systems or similar tools, and how you effectively prioritise tasks to meet deadlines.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work for this residential developer and how your background makes you a great fit for their team.
How to prepare for a job interview at Frontline Construction Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Prepare specific examples of how you've successfully handled customer inquiries or resolved issues, as this role heavily relies on strong customer interaction.
✨Familiarise Yourself with CRM Systems
Since the role involves managing logs on an internal CRM system, it’s beneficial to demonstrate your familiarity with such systems. If you have experience with any CRM software, be ready to discuss how you used it to improve customer service.
✨Understand the Company’s Values
Research the company’s history and values, especially their commitment to quality and customer satisfaction. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Prepare for KPI Discussions
As the role involves achieving results against set KPIs, be prepared to discuss how you’ve met or exceeded targets in previous roles. Use quantifiable achievements to illustrate your ability to deliver results.
