Frontify in London is seeking a Senior Technical Support Engineer to shape AI-augmented support, investigate complex issues across APIs, integrations, authentication, provisioning, and product behavior. You will partner with Product, Engineering, and Customer Success to scale smartly and deliver expert guidance to customers.
You will guide customers and developers, read logs, and troubleshoot across distributed systems while maintaining clear communication via email, chat, and live calls.
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Senior Technical Support Engineer — AI-Driven, API & SaaS employer: Frontify
At Frontify, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Our London office provides a hybrid working environment with flexible hours, generous benefits including private health plans, a pension scheme, and opportunities for personal growth through paid educational days. Join us to be part of a team that values authenticity and empowers every voice, all while working with innovative technologies in a dynamic setting.
