At a Glance
- Tasks: Lead a global team to revolutionise customer support using AI and human expertise.
- Company: Join Frontify, a forward-thinking company shaping the future of customer support.
- Benefits: Enjoy remote work flexibility and occasional visits to our vibrant London office.
- Other info: Be part of a dynamic team with opportunities for professional growth.
- Why this job: Make a real impact on customer experience while leading an innovative support transformation.
- Qualifications: 6+ years in SaaS support with leadership experience and a passion for customer satisfaction.
The predicted salary is between 60000 - 80000 £ per year.
Frontify is looking for a Head of Customer Support to lead a global team and define the future of support at our company. You will transform our existing support model into a scalable system using AI and human expertise, ensuring high-quality support that reflects our brand values.
The ideal candidate will have over 6 years of experience in SaaS support with leadership responsibilities, a genuine instinct for customer experience, and proven collaboration with cross-functional teams.
The role offers remote work flexibility, with occasional visits to our London office.
Head of Customer Support - Scale AI-Driven Global Support employer: Frontify
At Frontify, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our remote work flexibility allows you to balance your professional and personal life while being part of a dynamic team that values your contributions and fosters growth through continuous learning opportunities. Join us in our London office occasionally to connect with like-minded professionals and be part of a culture that prioritises customer experience and embraces cutting-edge technology.
