At a Glance
- Tasks: Become the go-to expert on Frontify, advising teams and customers on platform capabilities.
- Company: Join Frontify, a vibrant tech company transforming brand experiences for top global brands.
- Benefits: Enjoy flexible work, health benefits, 25+ days leave, and opportunities for personal growth.
- Other info: Work hybrid from St. Gallen or London, with exciting opportunities to travel and connect globally.
- Why this job: Shape the future of branding while collaborating with creative minds in a dynamic environment.
- Qualifications: 4+ years in Solutions Consulting or similar, with a knack for tech and customer solutions.
The predicted salary is between 60000 - 80000 £ per year.
About Frontify
We're all about helping brands turn ideas into impact.
Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns.
Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
With headquarters in St.
Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy.
And we’re on the lookout for new team members to share our vision.
If you’re ready for a brand-new adventure, keep reading!
Your team
You will be part of our Solutions Consultants team, a team with diverse professional backgrounds who aim to know everything about Frontify and how customers can get the most out of it.
We sit inside Customer Delivery and operate as one unified group across markets and segments – no silos, no empire-building.
We love asking and receiving good questions, care about genuine customer outcomes and really get going when things become challenging.
We value creativity, autonomy, transparency, solidarity, and a can-do attitude.
We’re a team that’s all about trying new things.
Working cross-functionally, we bridge gaps between Technology, Business, and Services to create a panoramic view of the business.
Your Mission
You’ll be the ultimate product expert: The go-to person for detailed instructions and guidance on what is (and what isn’t) possible with Frontify.
Not only do you know how to position Frontify for various use cases when helping our commercial teams during a pitch, but you’ll also find creative workarounds and alternative ways of using our platform in order to improve the value a customer gets out of Frontify, and you will add valuable insights for our product strategy based on customer interactions.
To best support our commercial teams, you’ll also get to know the tools our customers use most and advise on how to use Frontify with these tools through integrations, plugins, or separately.
These tools include Figma, In Design, CMSs and n8n.
You’re curious to learn how our customers use items like Frontify’s API and SDK to improve their Frontify experience, even if you haven’t worked with these before.
As the centralized repository for technical consulting, you’ll collaborate with our Sales and Customer Success teams to successfully convert opportunities and grow accounts over time.
You’ll also build a bridge to Product Marketing and Product Management teams to generate scalable materials and trainings that will help the company’s commercial success.
- Your Responsibilities
- You’ll become the go-to expert on Frontify, advising internal teams on platform capabilities, best practices, and creative solutions for a wide range of customer use cases.
- You’ll partner with Sales and Customer Success teams to deliver technical consultations, support customer evaluations, and help convert opportunities into long-term customer partnerships.
- You’ll position Frontify's capabilities through tailored demonstrations and solution design, finding innovative ways to maximize customer value.
- You’ll advise customers and internal teams on integrating Frontify with tools such as Figma, Adobe In Design, CMS platforms, automation tools, and other technologies.
- You’ll deepen your expertise in Frontify's APIs, SDK, and extensibility capabilities to help customers solve complex technical challenges.
- You’ll capture customer feedback and technical insights to influence product strategy and help shape future platform development.
- You’ll collaborate with Product Marketing and Product Management to create scalable enablement content, technical documentation, and training materials for commercial teams.
- You’ll continuously explore new technologies, customer workflows, and industry trends to strengthen Frontify's technical consulting capabilities.
- Your Story
- You’re able to work in a hybrid setup from our St. Gallen or London office, joining your team on-site once or twice a week.
- You have 4+ years of experience in Solutions Consulting, Sales Engineering, or a similar customer-facing technical role, ideally in Saa S.
- You combine strong technical curiosity with a commercial mindset and enjoy helping customers solve complex business challenges.
- You’re quick to master new products and technical concepts, and you thrive on becoming the trusted expert others turn to for guidance.
- You’re familiar with design, automation, or collaboration tools such as Figma, Adobe In Design, Make. com, or n8n. Experience with APIs or SDKs is a plus.
- You balance strategic thinking with attention to detail, always keeping the broader business impact in mind.
- You confidently guide and influence internal stakeholders, explaining complex technical concepts in a clear and approachable way.
- You’re always looking for ways to improve processes, optimize workflows, and challenge the status quo.
- You learn new technologies quickly and communicate their value with clarity and confidence.
- You speak English fluently. Additional languages are a plus.
We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.
Why join us?
- Thrive with the tools and support to shape your future at Frontify.
- Be part of a product that connects brands and people with a human touch.
- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!
What we offer
- Private health benefits and health cash plan
- Pension scheme: 5% matched
- A minimum of 25 days of annual leave per year
- Paid educational and wellbeing days off
- Wellbeing, learning and development, and commuter allowance
- Home office setup budget
- Weekly free office lunch
- Localized benefits
- Workation: Work from inspiring locations around the world (45 days annually)
- Invite to our summer company meet-up
- Important to us
Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.
We’re committed to providing a fair and accessible recruitment process.
If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner.
Any information you share will remain confidential.
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth.
We’re looking for someone comfortable with change and excited to contribute to a dynamic environment.
If this sounds like you, come join us and help shape what’s next.
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Solutions Consultant (EMEA & RoW) employer: Frontify AG. "Frontify" is a registered trademark of Frontify AG
Frontify AG is an exceptional employer located in the vibrant Greater London area, offering a dynamic work environment where creativity thrives. With a strong emphasis on authenticity and inclusion, employees enjoy collaborative projects that foster professional growth, alongside competitive benefits such as health plans, a pension scheme, and generous leave policies. Joining Frontify means being part of a team that values your contributions and supports your career development in a meaningful way.
Contact Details:
Frontify AG. "Frontify" is a registered trademark of Frontify AG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant (EMEA & RoW)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Frontify AG. "Frontify" is a registered trademark of Frontify AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Frontify AG. "Frontify" is a registered trademark of Frontify AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions Consultant (EMEA & RoW)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Frontify AG. "Frontify" is a registered trademark of Frontify AG:Your cover letter is your chance to shine! Tell us why you want to work at Frontify AG. "Frontify" is a registered trademark of Frontify AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Frontify AG. "Frontify" is a registered trademark of Frontify AG!
How to prepare for a job interview at Frontify AG. "Frontify" is a registered trademark of Frontify AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
